Kelly Duong

• Conduct clinical interviews with clients and families to determine level of functioning and diagnose mental and emotional disorders.
• Prepare clinical assessment reports based on a working knowledge of the MN Commitment Act (Statute 253B), which includes presenting problems, psychosocial and medication history, psychiatric diagnosis, and treatment plans.
• Participate in multidisciplinary staff conferences to determine the need for civil commitment.
• Confer and consult with other counties in regards to determining County of Financial Responsibility (CFR).
• Participate in court hearings and provide information regarding clients' status.
• Support clients and families with empathy and compassion during difficult times.
• Participate in interdisciplinary team meetings to coordinate care for clients.
• Lead the transferring process of committed clients to Washington County's ongoing mental health team for monitoring commitment.
• Collaborate with other professionals and counties to plan and coordinate care for clients.
• Provide consultations to the Adult Protection Unit in regard to mental health services, referrals, and support.
• Participate and lead projects in various Washington County Employee Resource Groups, primarily in the Women's Empowerment Employee Resource Group.

• Provide client case management, which includes: collaborating/consulting with other professional staff and community providers to meet the needs of each individual client, opening and maintaining client case records and files according to established timelines and standards in SSIS and MnSP, and preparing necessary correspondence to ensure each client is able to live safely and independently in a community setting.
• Provide on-going case management for clients on the Community Alternatives for Disabled Individuals (CADI) or Brain Injury (BI) waiver, with a caseload of individuals who have a diagnosis of a serious and persistent mental illness (SPMI) or serious mental illness (SMI).
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Conducted home visits to assess clients' home environment and provide support.
• Assisted clients with navigating and accessing social services such as housing and medical care.
• Assisted clients in developing and setting realistic goals to promote positive change.

▪ Provide administrative support to Washington County’s Adult Mental Health, Chemical Health, Adult Protection, and Homeless Outreach Services units.
▪ Implement a new statistics tracking procedure for the Chemical Health unit by constructing a method to compile historical data to compare to current and future data.
▪ Simplify and organize the Adult Mental Health yearly grant and levy budget amounts for easier comprehension and monitoring.
▪ Process Guardianship/Conservatorship payments and forms by coordinating with Washington County Court Administration, Adult Protection and Developmental Disabilities staff, and Guardians/Conservators.
▪ Assist hiring managers with the hiring process for 3 units within Washington County Community Service, including: contacting prospective candidates, assembling interview materials for hiring managers and candidates, scheduling interviews, and reserving interview rooms.

• Collaborate with ClientTrack’s Lead Consultant to modify ClientTrack functions as needed for EMERGE-specific needs.
• Assist and support Program Managers in creating effective program and staff evaluation systems.
• Provide assistance to Directors, Program Managers, and Case Managers to navigate and troubleshoot issues with data entry and reports.
• Ensure Program Managers and staff are trained and equipped to use all functions of ClientTrack.
• Perform data entry and reporting needs via internal databases such as ClientTrack to help program directors and managers reach monthly, quarterly, and annual goals.