Kelly Enger
Rochester
Summary
Compassionate and detail-oriented Registered Nurse with over 20 years of experience in diverse clinical settings. Skilled in patient assessments, education, and documentation, driving improved patient outcomes and satisfaction in high-stress environments.
Overview
23
23
years of professional experience
Work History
Primary Care Nurse Triage
Mayo Clinic
Rochester, MN
10.2022 - Current
- Conducted thorough assessments to triage patient needs effectively.
- Provided timely medical advice and guidance over phone consultations.
- Documented patient interactions accurately in electronic health records.
- Educated patients on treatment options and self-care strategies.
- Monitored trends in patient inquiries to improve response strategies.
- Implemented process improvements to streamline call handling efficiency.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision making.
- Enhanced patient satisfaction by providing timely and accurate telephone triage services.
Registered Nurse, NICU
Mayo Clinic
Rochester, MN
01.2011 - 10.2022
- Administered complex medication protocols for neonatal patients to ensure optimal health outcomes.
- Monitored vital signs and implemented care plans in collaboration with multidisciplinary teams.
- Educated families on infant care practices to enhance patient recovery and support family involvement.
- Led quality improvement initiatives focused on reducing infection rates and enhancing patient safety protocols.
- Assisted with complex medical procedures such as intubation, lumbar punctures, and umbilical line placements under physician supervision.
- Maintained a safe and clean environment by adhering to infection control policies, proper equipment handling, and waste disposal procedures.
Obstetrics Registered Nurse
Mayo Clinic
Rochester, MN
06.2007 - 01.2011
- Administered prenatal and postnatal care, ensuring patient comfort and safety throughout labor and delivery processes.
- Collaborated with multidisciplinary teams to develop individualized care plans for expectant mothers and newborns.
- Educated patients on maternal health, breastfeeding techniques, and newborn care to promote wellness and recovery.
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
- Performed vital signs checks and administered vaccinations to infants following birth.
- Increased patient comfort during procedures by utilizing effective pain management techniques tailored to individual preferences.
Family Medicine RN
Mayo Clinic
Rochester, MN
01.2003 - 06.2007
- Provided direct patient care, assessing needs and developing individualized care plans.
- Collaborated with multidisciplinary teams to ensure comprehensive patient treatment.
- Administered medications and monitored patient responses for efficacy and safety.
- Educated patients and families on health management and disease prevention strategies.
Patient Care Nursing Assistant
Mayo Clinic
Rochester, MN
12.2002 - 01.2003
- Provided compassionate patient care and support in daily activities, enhancing comfort and well-being.
- Assisted nursing staff with vital sign monitoring and documentation, ensuring accurate medical records.
- Collaborated with interdisciplinary teams to develop personalized care plans for diverse patient needs.
- Educated patients and families on post-discharge instructions, promoting adherence and recovery.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT07-2018
Associate of Science - Nursing
Rochester Community And Technical College
Rochester, MN12-2002
Skills
- Patient education and counseling
- Strong clinical judgment
- Patient and family advocacy
- Precepting
- High level of autonomy
- Quality Committee
- Silver Quality Academy Fellow
Timeline
Primary Care Nurse Triage
Mayo Clinic
10.2022 - Current
Registered Nurse, NICU
Mayo Clinic
01.2011 - 10.2022
Obstetrics Registered Nurse
Mayo Clinic
06.2007 - 01.2011
Family Medicine RN
Mayo Clinic
01.2003 - 06.2007
Patient Care Nursing Assistant
Mayo Clinic
12.2002 - 01.2003
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Rochester Community And Technical College