Kelly Robichon

While in customers home. I assisted in helping them make informed decisions of what type of heating, cooling and air quality they wanted in their home that was within the customers budget.

• I performed Heat loss/gain calculations, determined uncomfortable areas in the home, and gathered info to support the city codes for proper installation of equipment.
• Contract negotiations, contract writing and processing, providing financial options and did finance paperwork.
• Contributed ideas and offered constructive feedback at weekly sales and training meetings.
• Maintained a high level of product knowledge through ongoing training and self-directed learning initiatives, enabling confident promotion of offerings to clients.
• Conducted market research to stay informed on industry trends and competitor activities, adjusting sales strategies accordingly.

• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Exceeded monthly sales targets and quotas consistently.
• Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
• Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Negotiated terms and contracts with clients to maintain profitable sales.

• Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Established strong client relationships for increased customer loyalty and repeat business.
• Boosted sales revenue by developing and implementing effective sales strategies.
• Mentored junior sales consultants, providing guidance and support for career growth.
• Developed comprehensive understanding of competitor offerings to better position products in the market.
• Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
• Explained important information regarding features and functions for various products so that customer was knowledgeable.
• Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
• Evaluated clients' needs and created plan of action to provide solutions.
• Conducted regular training sessions on product knowledge, enabling team members to effectively sell complex solutions.
• Negotiated contracts with clients, securing favorable terms to drive profitability.
• Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.
• Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
• Introduced new products to existing clients, generating additional revenue streams through upselling techniques.
• Championed a culture of continuous improvement by regularly seeking feedback from colleagues and customers alike.