Kelly Wall
Saint Cloud
Summary
Knowledgeable and dedicated customer service professional with extensive experience in The Logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
XPO LOGISTICS
02.2021 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Package Handler
UPS Freight
11.2019 - Current
- Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.
- Assembled, sealed, and loaded packages into correct trucks.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Flight Attendant
Northwest Airlines Minneapolis International Airport
01.1999 - 09.2012
- Assisted passengers in boarding and deplaning aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Education
Bachelor of Science - Communications
Minnesota State University - Mankato
Mankato, MN05.1988
Associate of Arts - Merchandising/ Communications
Ridgewater College
Willmar, MN05.1985
Bachelor of Science - Communications
Minnesota State University - Mankato
Mankato, MN05.1988
Skills
- Teamwork and Collaboration
- Microsoft Excel
- Appointment Scheduling
- Billing Adjustments and Refunds
Timeline
Customer Service Representative
XPO LOGISTICS
02.2021 - Current
Package Handler
UPS Freight
11.2019 - Current
Flight Attendant
Northwest Airlines Minneapolis International Airport
01.1999 - 09.2012
Bachelor of Science - Communications
Minnesota State University - Mankato
Associate of Arts - Merchandising/ Communications
Ridgewater College
Bachelor of Science - Communications
Minnesota State University - Mankato
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