Kelsey Smith
Paynesville
Summary
Highly-motivated professional with a strong background in technology-related roles and a desire to take on new challenges. Strong work ethic, adaptability, and exceptional problem-solving, and interpersonal skills. Adept at working effectively with little to no supervision. And quick at mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Documentation Specialist & Float
727 Apartments
St Cloud
01.2019 - Current
- Trained new employees on documentation protocols and systems to ensure adherence to standards.
- Created user-friendly guides for staff on document management processes.
- Collaborated with property management to ensure compliance with documentation standards.
- Organized and maintained documentation for tenant applications and leases.
- Reviewed and updated operational manuals to reflect current procedures.
- Updated records of all changes to technical documents, enhancing accuracy and compliance.
- Conducted research to ensure accuracy of information in technical documents.
- Collaborated with staff to identify and meet documentation needs effectively.
- Completed documents and work requests according to company standards.
- Monitored activities to assess compliance with records policies and document management regulations.
Data Management Assistant
CentraCare
St Cloud
11.2023 - 01.2024
- Conducted quality reviews of scanned documents to ensure data accuracy and compliance
- Ensured the integrity of the health documents throughout the process of maintaining complete and accurate records
- Scanned, indexed, and abstracted health documents to maintain organized and accessible records
- Supported onsite and remote employees by facilitating communication and addressing departmental needs
Certified Pharmacy Technician
Veterans Affairs Center
01.2008 - 04.2018
- Provided excellent customer service through effective communication and active listening, enhancing patient satisfaction
- Managed and investigated a variety of customer service issues, applying critical thinking to resolve them efficiently
- Applied privacy and security measures when working with patient protected health information, following HIPAA regulations and Minnesota standards
- Integrated knowledge from various department areas to support co-workers and improve overall team collaboration
- Developed and maintained standards of operations for the outpatient area of the pharmacy, keeping them up to date
- Trained new outpatient technicians on specific pharmacy rotations
Professional Practice Experience
CentraCare
St. Cloud
11.2022
- Conducted interviews with HIIM professionals, demonstrating initiative in research and crafting insightful questions to enhance knowledge of their roles.
- Refined active listening and communication skills while engaging with HIIM professionals, expanding my network in the HIM community.
- Shadowed various HIIM roles, including privacy, data management, ROI, and analysts, to deepen understanding of the field.
- Completed an Expenditure Request as a final project, showing my budgeting, research, and PowerPoint skills
Education
Bachelor of Science - Health Informatics and Information Management
The College of St. Scholastica
Duluth, MN05-2023
GPA -
St. Cloud Technical & Community College
St. Cloud, MN05-2021
Skills
- EHRs: CPRS, VistA, Epic, Quanum
- Health management
- Data management
- Database management
- Statistical analysis
- Quantitative analysis
- Data visualization
- Microsoft Office
- Project support
- Critical thinking
Certification
- Registered Health Information Administrator (RHIA), 257917, 08/23
- Certified Pharmacy Technician (CPhT), 02/06-12/23
Timeline
Data Management Assistant
CentraCare
11.2023 - 01.2024
Professional Practice Experience
CentraCare
11.2022
Documentation Specialist & Float
727 Apartments
01.2019 - Current
Certified Pharmacy Technician
Veterans Affairs Center
01.2008 - 04.2018
Bachelor of Science - Health Informatics and Information Management
The College of St. Scholastica
GPA -
St. Cloud Technical & Community College