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Kelsey Starman
Plymouth,MN
Summary
Dynamic Patient Coordinator with extensive experience at Snoring And Sleep Apnea Dental Treatment Center, excelling in efficient appointment management and insurance verification. Proven ability to enhance patient engagement and maintain confidentiality while streamlining front office operations. Strong communicator adept at fostering relationships and ensuring a welcoming environment for all patients.
Overview
5
5
years of professional experience
Work History
Patient Coordinator
Snoring And Sleep Apnea Dental Treatment Center
10.2022 - Current
- Greet and assist patients with professionalism and compassion, ensuring positive first impressions and efficient front desk operations.
- Manage multi-line phone systems: manage incoming calls, make outbound calls for scheduling matters, sleep studies, x-rays, and route communications appropriately.
- Schedule, reschedule, and confirm patient appointments while optimizing provider availability and reducing scheduling conflicts.
- Prepare daily schedules for all providers, coordinating across multiple sections to ensure readiness for appointments.
- Process patient check-ins and check-outs, verify and update personal and insurance information, and ensure all required forms (e.g., health history, questionnaires, sleep studies and doctor orders) are completed and accurately entered into the system.
- Verify insurance eligibility and benefits prior to appointments; obtain authorizations as required.
- Accept and process patient payments, issue receipts, and assist with billing inquiries.
- Generate, organize, and distribute billing statements; follow up on outstanding balances and invoicing issues in coordination with the billing department.
- Scan, upload, and maintain patient records in compliance with HIPAA standards; track incoming and outgoing faxes related to patient care.
- Liaise with in-house providers and clinical staff, as well as external medical and dental offices, to coordinate patient care and referrals.
- Ensure front office operations run smoothly, maintaining a clean, organized, and welcoming environment for patients.
Administrative Assistant
Select Painting
03.2022 - 06.2022
- Managed a high-volume, multi-line phone system: answered and routed an average of 100 incoming calls, placed outbound calls, and ensured prompt, courteous communication with clients and internal staff.
- Provided front desk support and general receptionist duties including greeting visitors, maintaining schedules, and managing office communications.
- Coordinated complex schedules for seven team members, balancing priorities and minimizing conflicts.
- Collected and processed payments, maintained accurate transaction records, and assisted with billing-related questions.
- Maintained a clean, organized, and professional office environment; restocked supplies and ensured meeting areas were prepared.
- Assisted with project coordination tasks such as timelines, documentation, and interdepartmental communication.
- Supported HR-related duties including interview scheduling, candidate communications, onboarding tasks, and conflict resolution.
Youth Counselor
MCcrossan Boys Ranch
03.2020 - 01.2021
- Provided daily support and guidance to 30 at-risk youth in a residential treatment setting, helping them build life skills, emotional regulation, and healthy coping mechanisms.
- Developed strong, trust-based relationships with each resident, fostering a supportive and stable environment conducive to personal growth and behavior change.
- Facilitated group sessions on emotional awareness, resiliency, conflict resolution, and independent living skills, encouraging open communication and mutual respect.
- Managed individualized care plans by tracking and reporting on each youth’s behavior, progress, and emotional triggers on a daily and monthly basis.
- Collaborated with social workers, juvenile case aides (JCAs), and other stakeholders during meetings to advocate for the youth and align support strategies.
- Completed comprehensive monthly progress reports and behavioral updates for assigned residents, occasionally supporting reporting for additional cottages as needed.
- Applied approved restraint and de-escalation techniques when necessary to ensure the safety of residents and staff, while maintaining a trauma-informed approach.
- Promoted a clean and structured living environment through daily housekeeping duties and role-modeling positive behavior.
- Engaged residents through games, structured activities, and individual conversations aimed at building trust and helping them navigate emotional challenges.
Education
Some College (No Degree) -
Minneapolis Community And Technical College
Minneapolis, MNSome College (No Degree) - Project Management
Hennepin Technical College
Minneapolis, MNSkills
- Insurance eligibility verification
- Efficient appointment management
- Maintaining patient confidentiality
- Administrative support
- Strategic resource utilization
- Experience in healthcare systems
- Proficient in organization techniques
- Patient engagement
- Knowledgeable in medical terminology
- Verbal and written communication
- HIPAA regulations knowledge
Accomplishments
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Developed improved tracking and assessment system to increase patient care standards.
Interests
Timeline
Patient Coordinator
Snoring And Sleep Apnea Dental Treatment Center
10.2022 - Current
Administrative Assistant
Select Painting
03.2022 - 06.2022
Youth Counselor
MCcrossan Boys Ranch
03.2020 - 01.2021
Some College (No Degree) - Project Management
Hennepin Technical College
Some College (No Degree) -
Minneapolis Community And Technical College
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