Kelsey Starman
Plymouth
Summary
Detail-oriented Patient Coordinator specializing in patient care and administrative efficiency. Manages complex schedules and patient interactions to enhance clinic operations. Drives team collaboration and adapts to evolving needs, consistently achieving positive outcomes in healthcare settings.
Overview
6
6
years of professional experience
Work History
Patient Coordinator
Snoring And Sleep Apnea Dental Treatment Center
10.2022 - Current
- Greet and assist patients with professionalism and compassion, ensuring positive first impressions and efficient front desk operations.
- Managed multi-line phone system: handled incoming calls, made outbound calls for scheduling, sleep studies, x-rays, and routed communications effectively.
- Prepare daily schedules for all providers, coordinating across multiple sections to ensure readiness for appointments.
- Prepared daily schedules for providers, coordinating across multiple sections to ensure all appointments were ready and staff informed.
- Verify insurance eligibility and benefits prior to appointments; obtain authorizations as required.
- Checked insurance eligibility and benefits before appointments; secured necessary authorizations.
- Generate, organize, and distribute billing statements; follow up on outstanding balances and invoicing issues in coordination with the billing department.
- Liaised with in-house providers, clinical staff, and external medical and dental offices to coordinate comprehensive patient care and referrals.
Administrative Assistant
Select Painting
03.2022 - 06.2022
- Provided front desk support and general receptionist duties including greeting visitors, maintaining schedules, and managing office communications. Coordinated complex schedules for seven team members, balancing priorities and minimizing conflicts.
- Provided front desk support by greeting visitors, maintaining schedules, and managing office communications; coordinated complex schedules for seven team members, balancing priorities and minimizing conflicts to enhance team workflow.
- Collected and processed payments, maintained transaction records, and assisted clients with billing-related questions to ensure smooth financial operations.
- Assisted with project coordination tasks such as timelines, documentation, and interdepartmental communication.
- Coordinated project tasks, including timelines, documentation, and interdepartmental communication to facilitate project completion.
- Maintained a clean, organized, and professional office environment; restocked supplies and ensured meeting areas were prepared.
Youth Counselor
MCcrossan Boys Ranch
03.2020 - 01.2021
- Provided daily support and guidance to 30 at-risk youth in a residential treatment setting, helping them build life skills, emotional regulation, and healthy coping mechanisms.
- Developed strong, trust-based relationships with each resident, fostering a supportive and stable environment conducive to personal growth and behavior change.
- Facilitated group sessions on emotional awareness, resiliency, conflict resolution, and independent living skills to promote open communication and mutual respect among residents.
- Managed individualized care plans by tracking and reporting youth behavior, progress, and emotional triggers daily and monthly to inform tailored support.
- Collaborated with social workers, juvenile case aides (JCAs), and other stakeholders during meetings to advocate for the youth and align support strategies.
- Completed comprehensive monthly progress reports and behavioral updates for assigned residents, and supported reporting for additional cottages.
- Used approved restraint and de-escalation techniques to ensure safety for residents and staff while adhering to a trauma-informed approach.
- Promoted a clean and structured living environment through daily housekeeping duties and role-modeling positive behavior.
- Engaged residents in games, structured activities, and individual conversations to build trust and support emotional navigation.
Education
Associates - Construction Project Management
Dunwoody College of Technology
Minneapolis, MN05-2027
No Degree - Generals
Minneapolis Community And Technical College
Minneapolis, MNHigh School Diploma -
Austin Senior High
Austin, MN06-2013
Skills
- Patient record management
- Scheduling
- Data entry proficiency
- Documentation
- Team collaboration
- Attention to detail
- Organizational skills
- Critical thinking skills
- Patient care optimization
- Strong leadership
- Multitasking
Timeline
Patient Coordinator
Snoring And Sleep Apnea Dental Treatment Center
10.2022 - Current
Administrative Assistant
Select Painting
03.2022 - 06.2022
Youth Counselor
MCcrossan Boys Ranch
03.2020 - 01.2021
High School Diploma -
Austin Senior High
Associates - Construction Project Management
Dunwoody College of Technology
No Degree - Generals
Minneapolis Community And Technical College