Kelsie Handt
Coon Rapids,MN
Summary
Dynamic professional with extensive experience in dispatching and customer service at Qedynamics LLC. Proven ability to enhance service quality through effective problem-solving and active listening. Skilled in emergency protocols and First Aid/CPR, fostering a safe environment while leading teams to achieve operational excellence. Committed to delivering exceptional results in fast-paced settings.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Dispatcher
Qedynamics LLC.
04.2023 - Current
- Directed dispatching, routing, and tracking of 50 fleet vehicles.
- Analyzed customer feedback and provided solutions to improve customer service.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Utilized customer feedback to improve customer service.
- Conducted interviews with participants to assess eligibility.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Order Picker
Cub Foods
04.2022 - 02.2023
- Excellent communication skills, both verbal and written.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Picked and packed order items.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
Certified Nursing Assistant
Alto Staffing Solutions
06.2020 - 03.2022
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Answered 15+ call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Lifeguard/Swim Instructor
YMCA
02.2019 - 10.2019
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Upheld hygiene standards in pool and surrounding area.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
Education
High School Diploma -
Elk River High School
Elk River, MN06.2019
Skills
- Customer service
- Emergency protocols
- Active listening
- Problem-solving
- Dispatching procedures
- Relationship building
- Leadership
- First Aid/CPR
- Electronics
Timeline
Dispatcher
Qedynamics LLC.
04.2023 - Current
Order Picker
Cub Foods
04.2022 - 02.2023
Certified Nursing Assistant
Alto Staffing Solutions
06.2020 - 03.2022
Lifeguard/Swim Instructor
YMCA
02.2019 - 10.2019
High School Diploma -
Elk River High School