Ken Rivers
Maple Grove,MN
Summary
Dedicated customer service representative with expertise in complaint resolution, active listening, and teamwork. Proven ability to deliver prompt service and streamline operations, ensuring enhanced customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Handi Medical Supply
04.2022 - 12.2025
- Assisted customers with inquiries, product recommendations, and troubleshooting issues over the phone.
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
- At my best i was able to process almost 80-100 calls a day
Sales Floor Associate
Target
08.2018 - 02.2020
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Organized merchandise displays to optimize sales and customer engagement on the sales floor.
- Maintained accurate inventory levels through regular stock checks and replenishment processes.
- Collaborated with team members to ensure efficient operations during peak shopping hours.
- I became a trainer in my first 6 months
General Sales Associate
GameStop
08.2016 - 02.2018
- Supported customer satisfaction by addressing inquiries and offering tailored product recommendations and troubleshooting assistance.
- Processed transactions accurately using point-of-sale systems to ensure smooth checkout experiences.
- Resolved customer complaints effectively, contributing to improved satisfaction ratings.
- Maintained knowledge of current promotions, policies, and product offerings to enhance service quality.
Education
No Degree -
Armstrong High School
Robbinsdale, MN06.2015
Skills
- Active listening
- Relationship building
- Call center experience
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Call center operations
- Professional telephone demeanor
- Product knowledge
- Order processing
- Documentation
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Handi Medical Supply
04.2022 - 12.2025
Sales Floor Associate
Target
08.2018 - 02.2020
General Sales Associate
GameStop
08.2016 - 02.2018
No Degree -
Armstrong High School