Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenawak Olana

Minneapolis

Summary

Oromo Seventh-day Adventist Church. June 2022 - Current

  • Created and led weekly youth group meetings, creating a welcoming environment for spiritual growth, community, and personal development.
  • Mentored and supported individual group members, providing guidance on personal, academic, and spiritual challenges.
  • Collaborated with church leadership to organize retreats, community service projects, and outreach programs to encourage youth involvement and service.

Business Professionals of America (BPA), Region 4 President, September 2022 - June 2024

  • Directed region BPA initiatives aimed at enhancing member engagement and professional development, including training workshops, and leadership events.
  • Worked with the State Board executive to set strategic goals and implement programs to enhance BPA's mission and objectives for young professionals.

Blaine Bengal Den Internship, General Manager

  • Directed all store operations and managed all departments divided upon 5 store managers and 15 regular student employees ensuring efficient daily functions optimal inventory management and high-quality customer service
  • Implemented operational strategies to enhance store performance, coordinated staff training and development, and resolved issues to maintain smooth operations and a collaborative work environment.

Overview

3
3
years of professional experience

Work History

Student Technology Support Specialist

University Of St. Thomas
Saint Paul
09.2023 - Current
  • Utilized VoIP and Beyond Trust to troubleshoot issues across phone calls, emails, and chat messages.
  • Managed escalations and service ticket creation for equipment and software issues.
  • Resolved an average of 30 or more technical support tickets weekly.

Retail Sales Associate

Burlington
Maple Grove
01.2023 - 08.2023
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Demonstrated knowledge of store products and services.
  • Tracked inventory levels throughout the day and restocked items as needed.

Education

Bachelor of Business Administration And Management - Major: Finance

University of St. Thomas
Saint Paul, MN

Skills

  • Effective communication
  • Software installation
  • Application support
  • Microsoft office specialist (MOS) master

Timeline

Student Technology Support Specialist

University Of St. Thomas
09.2023 - Current

Retail Sales Associate

Burlington
01.2023 - 08.2023

Bachelor of Business Administration And Management - Major: Finance

University of St. Thomas
Kenawak Olana