Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Hansen

Windom ,MN

Summary

Dynamic Recovery Specialist at Accent with a proven track record in client relationship building and negotiation, enhancing client satisfaction through effective communication. Skilled in documentation and compliance, I successfully reduced delinquencies while managing high-volume accounts, demonstrating reliability and professionalism in all interactions.

Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.

Successful and seasoned Insurance Agent with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Adept at managing accounts and enhancing revenue through strategic follow-ups. Known for building strong client relationships and maintaining meticulous documentation, ensuring compliance and ethical standards in all interactions.

Overview

9
9
years of professional experience

Work History

Insurance Agent

Extended Ag Services
01.2020 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.

Bookkeeper

AM Transmission Repair of Windom
01.2023 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Reduced financial discrepancies by performing monthly reconciliations of bank accounts.

Bookkeeper

PM Repair
04.2018 - 06.2022
  • Maintained and processed invoices, deposits, and money logs.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Teller

Security Bank
03.2019 - 12.2019
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
  • Enhanced customer experience by efficiently processing transactions and addressing inquiries.
  • Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Handled various accounting transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Processed applications for new accounts.

Recovery Specialist

Accent
02.2016 - 03.2019
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Improved client satisfaction through timely communication and resolution of account discrepancies.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
  • Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
  • Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
  • Documented case management activity for accurate, reliable records.
  • Utilized strong negotiation skills to persuade debtors toward mutually beneficial payment plans or settlements, avoiding costly litigation when possible.
  • Achieved consistent monthly goals by prioritizing tasks according to urgency and impact on overall business objectives.
  • Coordinated closely with internal departments such as billing, sales, and customer service to address account issues promptly.
  • Established rapport with customers by displaying empathy and understanding, ultimately increasing the likelihood of payment resolution.
  • Reduced outstanding balances by executing strategic follow-up calls and written correspondence.

Education

Associates Of Arts -

Minnesota West Community And Technical College
Worthington, MN
05.2014

High School Diploma -

Windom Area High School
Windom, TX
05.2013

Skills

  • Client relationship building
  • Documentation
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Task prioritization
  • Self motivation
  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Customer follow-up
  • Client relations
  • Client retention
  • Account management
  • Policy writing
  • Upselling
  • Negotiation
  • Policy renewals
  • Client account management
  • Auto insurance
  • Property insurance
  • Regulatory compliance
  • Policy adjustment
  • Policy Knowledge
  • Property and casualty insurance
  • Customer complaint resolution
  • Policy changes
  • Customer account review
  • Policy feature explanations
  • Records maintenance
  • Licensing requirements
  • Underwriter collaboration
  • Document control
  • Bookkeeping
  • Quickbooks
  • Invoice processing
  • Bank statement reconciliation
  • Account reconciliation
  • Bank reconciliation
  • General ledger management
  • Expense tracking
  • Transaction entry
  • General ledger maintenance
  • Microsoft office

Timeline

Bookkeeper

AM Transmission Repair of Windom
01.2023 - Current

Insurance Agent

Extended Ag Services
01.2020 - Current

Teller

Security Bank
03.2019 - 12.2019

Bookkeeper

PM Repair
04.2018 - 06.2022

Recovery Specialist

Accent
02.2016 - 03.2019

Associates Of Arts -

Minnesota West Community And Technical College

High School Diploma -

Windom Area High School
Kendra Hansen