Kendra Leigh
Hopkins
Summary
Logical data analyst skilled in requirement analysis, application development and database management. Self-directed and proactive professional with several years of vast experience collecting, cleaning and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes.
Overview
8
8
years of professional experience
Work History
Provider Network Data Analyst
Medica Health Plans
Minnetonka
10.2017 - Current
- Analyzed business requirements to enhance system functionality and user experience.
- Collaborated with stakeholders to gather and document project specifications.
- Facilitated user acceptance testing to ensure software met business needs.
- Supported cross-functional teams in implementing technology solutions effectively.
- Documented all project steps along the way to ensure a smooth transition when handing off projects.
- Analyzed business needs and translated them into system requirements.
- Provided technical support for end-users regarding system usage issues.
- Monitored system performance to identify areas of improvement or optimization opportunities.
- Identified gaps in existing processes and proposed solutions to improve efficiency.
- Troubleshot and resolved problems with programs and systems.
- Conducted interviews with stakeholders to gain an understanding of their business objectives and user needs.
- Supported post-deployment activities such as troubleshooting, bug fixing, data integrity checks.
- Implemented changes based on feedback from users and management teams.
- Developed and managed project plans while providing status updates to management.
Education
Bachelor of Arts - English
University of Minnesota
Minneapolis, MN12-2002
Skills
- Problem solving
- User acceptance testing
- Attention to detail
- Requirements gathering
- Process optimization
- Project management
- Query tools
- SQL
- Microsoft Access
- Clear and concise communication
Timeline
Provider Network Data Analyst
Medica Health Plans
10.2017 - Current
Bachelor of Arts - English
University of Minnesota
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