Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Kendra Leigh

Hopkins

Summary

Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Experienced with analyzing business requirements and translating them into functional specifications. Utilizes strong problem-solving skills to optimize systems and processes for better efficiency. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.


Overview

26
26
years of professional experience

Work History

Provider Data Analyst

Medica Health Plans
10.2017 - Current
  • Support the online provider directory for all lines of business, including new directory implementation, enhancements to the directory, UAT and trouble shooting.
  • Analyze provider data for accuracy and completeness to support operational integrity.
  • Assist in maintaining provider databases, ensuring timely updates to information.
  • Support data validation processes to enhance data quality and reliability.
  • Collaborate with cross-functional teams to resolve discrepancies in provider records.
  • Conduct research on provider networks to identify gaps and opportunities for improvement.
  • Manage multiple projects simultaneously while maintaining strict deadlines, showcasing exceptional organizational skills in fast-paced environments.
  • Optimize provider network performance by conducting regular audits and addressing discrepancies in a timely manner.
  • Collaborate with stakeholders to identify business needs and data sources.
  • Provide technical support for troubleshooting analytics and reporting issues.
  • Update and develop queries to extract and analyze data from multiple sources.

Reporting Analyst

Medica Health Plans
05.2002 - 09.2011
  • Used Quest Analytics to generate required reports and optimize query creation.
  • Collaborated with cross-functional teams to streamline reporting processes and enhance accuracy.
  • Led initiatives to improve reporting systems, resulting in reduced turnaround times for stakeholders.
  • Optimized existing reporting frameworks, enhancing user experience and accessibility of information.
  • Developed custom reports to address specific business needs and support decision-making processes.
  • Trained team members on the use of reporting tools, increasing overall productivity within the department.
  • Supported the sales team and account management by providing reports to support the RFP process or facilitate group renewals.

Group Contract Installation

United Healthcare
08.1999 - 05.2002
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Processed and verified employer group health plan contracts, ensuring accuracy.
  • Consistently met and exceeded all quality and turn around time metrics.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.

Education

Bachelor of Arts - English

University of Minnesota
Minneapolis, MN
12-2002

Skills

  • Microsoft Office Suite (Excel/Access)
  • SQL/Query Tools
  • Requirements gathering
  • Team collaboration
  • Project management
  • User acceptance testing
  • Pivot tables
  • Verbal and written communication
  • Agile methodologies

Software

Microsoft Excel, Microsoft Access, Quest Analytics, AQT (SQL Query Tool)

Timeline

Provider Data Analyst

Medica Health Plans
10.2017 - Current

Reporting Analyst

Medica Health Plans
05.2002 - 09.2011

Group Contract Installation

United Healthcare
08.1999 - 05.2002

Bachelor of Arts - English

University of Minnesota

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Kendra Leigh