Kendra Persons
Hastings
Summary
Detail-oriented Certified Medical Assistant with expertise in patient care and EHR documentation. Committed to ensuring HIPAA compliance and enhancing patient experience through effective appointment coordination and communication.
Overview
5
5
years of professional experience
Work History
Certified Medical Assistant
Allina Health
Hastings
06.2024 - Current
- Administered patient care and assisted with medical procedures in fast-paced environments.
- Recorded patient histories and documented vital signs in electronic health records.
- Coordinated patient appointments and communicated effectively with healthcare providers.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Coordinator
TJ-Maxx Department Store
Eagan
02.2021 - 05.2024
- Assisted in training new team members on store policies and customer service standards.
- Implemented visual merchandising strategies to align with brand standards and guidelines.
- Resolved customer complaints in a timely manner while upholding company standards.
- Ensured compliance with company policies and procedures related to project management activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated merchandise displays to enhance customer engagement and store aesthetics.
Education
Medical Assisting
MedCerts
Livonia, MI05-2025
GED -
Inver Hills Community College
Inver Grove Heights, MN06-2023
Skills
- Patient care
- Electronic health records
- Medical assistance
- Vital sign assessment
- Diagnostics testing
- Appointment scheduling
- Patient communication
- Detail orientation
- Task prioritization
- Medical documentation
- Cardiopulmonary resuscitation
- HIPAA compliance
Timeline
Certified Medical Assistant
Allina Health
06.2024 - Current
Coordinator
TJ-Maxx Department Store
02.2021 - 05.2024
Medical Assisting
MedCerts
GED -
Inver Hills Community College