Kendra Rinke
Wheaton
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Riverhouse Bar and Grill. Proven ability to enhance guest engagement and satisfaction through effective communication and cash handling. Recognized for implementing service improvements that elevated the dining experience and fostered team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Riverhouse Bar and Grill
10.2023 - 2025
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Coordinated with management to address guest feedback, implementing improvements for service quality.
- Developed thorough knowledge of menu items, enabling effective communication with guests about offerings.
- Supported inventory management by monitoring stock levels and reporting shortages to management promptly.
Steward
Uncruise Adventures
04.2022 - 10.2024
- Managed daily cabin cleanliness and maintenance to ensure guest satisfaction.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Coordinated laundry services, optimizing efficiency in turnaround times and quality control.
- Trained new stewards on procedures, fostering team cohesion and operational excellence.
Server
Lone Mountain Ranch
06.2020 - 04.2023
- Provided exceptional customer service, ensuring guest satisfaction through prompt assistance and attention to detail.
- Collaborated with kitchen staff to deliver timely food and beverage orders, maintaining high service standards.
- Managed cash handling and processing transactions accurately using point-of-sale systems.
- Assisted in training new team members on restaurant protocols and customer service best practices.
Hairstylist
Taj Salon & Spa
10.2017 - 04.2020
- Consulted with clients to determine desired hairstyles and treatments.
- Executed precision cutting, coloring, and styling techniques for diverse hair types.
- Maintained cleanliness and organization of workstations and salon tools.
- Provided exceptional customer service to enhance client satisfaction and retention.
Education
Cosmetology -
Model College of Hair Design
Saint Cloud, MNHigh School Diploma -
Wheaton Area High School
Wheaton, MN05.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
CPR certification
Timeline
Server
Riverhouse Bar and Grill
10.2023 - 2025
Steward
Uncruise Adventures
04.2022 - 10.2024
Server
Lone Mountain Ranch
06.2020 - 04.2023
Hairstylist
Taj Salon & Spa
10.2017 - 04.2020
Cosmetology -
Model College of Hair Design
High School Diploma -
Wheaton Area High School