Kenechi Kalu
Coon Rapids
Summary
Highly motivated worker with experience in a fast-paced retail environment. Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers.
Results-oriented professional with 4 years of work experience and proven knowledge of POS systems, collaboration, and customer service.
Overview
4
4
years of professional experience
Work History
OPD Associate (Online Pickup and Delivery)
Wal-Mart
03.2024 - Current
- Picking, staging, and dispensing online pickup and delivery orders
- Ensuring that out-of-stock items are properly substituted, and the customer is notified and satisfied with the replacement
- Maintaining the cleanliness and organization of the OPD front room
- Averaged over 300 picked items per shift
- Coordinated online order fulfillment processes to enhance customer satisfaction.
- Ensured accuracy in picking and packing items for timely delivery.
Sandwich Artist
Subway
05.2023 - 02.2024
- Maintain the overall cleanliness of the restaurant
- Accurately charge guests with their orders
- Make sure that the restaurant is properly prepped throughout the day.
- 30+ customers per day were left satisfied with their purchases
- Crafted sandwiches to customer specifications, ensuring high quality and presentation standards.
- Maintained cleanliness and organization of workstations, adhering to food safety regulations.
Front of House Employee
Chic-Fil-A
Blaine, MN
09.2022 - 05.2023
- Provided exceptional customer service in fast-paced environment, enhancing overall guest satisfaction.
- Operated point-of-sale system efficiently, ensuring accurate transactions and quick service.
- Collaborated with team members to maintain cleanliness and organization in dining area.
- Trained new employees on standard operating procedures and customer interaction techniques.
- Resolved guest complaints promptly, improving customer loyalty and retention rates.
- Implemented process improvements that streamlined order fulfillment and reduced wait times.
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MN06-2026
Bachelor of Science - Psychology-Pre-med
University of Minnesota - Twin Cities
Minneapolis, MN06-2030
Skills
- Team leadership
- Multitasking
- Problem-solving
- Attention to detail
- Time management
- Excellent communication
- Adaptability and flexibility
- Customer satisfaction
Timeline
OPD Associate (Online Pickup and Delivery)
Wal-Mart
03.2024 - Current
Sandwich Artist
Subway
05.2023 - 02.2024
Front of House Employee
Chic-Fil-A
09.2022 - 05.2023
High School Diploma -
Coon Rapids High School
Bachelor of Science - Psychology-Pre-med
University of Minnesota - Twin Cities