Kennedy Sapletal
Minneapolis
Summary
Dynamic legal professional with extensive experience at the Minnesota Judicial Branch, adept at navigating court proceedings and ensuring confidentiality. Proven conflict resolution skills and expertise in documentation management enhance service delivery. Recognized for fostering positive relationships and effectively multitasking in high-pressure environments. Proficient in Microsoft Office, Excel, and judicial software.
Overview
9
9
years of professional experience
Work History
Court Associate
Minnesota Judicial Branch
Minneapolis
07.2023 - Current
- Safeguarded confidentiality for over 50 case files, ensuring trust and integrity throughout court proceedings.
- Daily communicate with over 100 public clients and court personnel, enhancing collaboration and service delivery.
- Answered telephone inquiries to clarify court procedures and schedules
- Assisted in scheduling and coordinating court appearances, notifying parties of upcoming hearings and trials
- Efficiently navigated multiple computer programs simultaneously to access client information quickly
- Adhered to strict confidentiality guidelines when handling sensitive customer information
- Developed positive relationships with customers by providing friendly and courteous service at all times
- Successfully managed escalated customer calls with tact and diplomacy, utilizing conflict resolution strategies when necessary
Legal Advocate
Brooklyn Park Police Department
Brooklyn Park
12.2022 - 06.2023
- Provide legal advocacy to participants within the criminal justice system
- Help participants write Order for Protections and Harassment Restraining Orders
- Provide participants with safety planning and crisis support
- Provide participants with transitional and ongoing support services
- Provide face-to-face and remote participant services
- Provide participants with an understanding of the court systems and what different hearings mean
- Maintain timely and accurate work documentation and records
- Participate in trainings, community education and events
- Support the program's growth and development
- Strengthen relationships with community-based and government agencies.
Criminal Court Clerk
Hennepin County District Court
Minneapolis
03.2022 - 12.2022
- Answered inquiries from public regarding judicial procedures, court appearances and trial dates
- Examined legal documents submitted to courts for adherence to laws and court procedures
- Drafted professional court correspondence to facilitate legal proceedings
- Prepared courtrooms for session by supplying courtroom with paper and pens, easels and electronic equipment
- Pulls and prepares files for daily court calendars
- Attends court sessions and prepares and records minutes of actions and proceedings
- Enters court minutes into MNCIS and prepares documents for deputies and probation
Receptionist (part time)
The Barre
Wayzata
12.2021 - 06.2022
- Updated business website pages and social media profiles with current operations information
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
- Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities
Operations Specialist
Lifetime Fitness
Edina
01.2021 - 02.2022
- Boosted team performance with enhanced employee evaluation processes
- Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences
- Developed and maintained relationships with customers and suppliers through continual communication and customer service.
House Property Management
Private Family
Wayzata
06.2017 - 09.2020
- Worked with qualified repairers to keep properties and grounds up to modern standards
- Oversaw the total operation, maintenance and administration of a house property
- Resolved legal issues and neighborhood disputes with the help of strong communication skills, policy expertise and knowledge of local laws
- Received and routed incoming mail, packages, and deliveries
- Carried out high-quality landscaping and construction work with little oversight
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Education
Bachelor of Arts - Sociology of Law, Crime and Deviance
University of Minnesota
Minneapolis, MN05.2021
Skills
- Customer request processing
- Court proceedings expertise
- Documentation and record keeping
- Conflict resolution
- Confidentiality compliance
- Microsoft programming skills
- Complex problem solving
- Adaptability in diverse environments
- Organization and administration
- Excel software proficiency
- Civil and criminal law expertise
- Document management systems
- Multitasking capabilities
- Legal documentation skills
- Data acquisition techniques
- Judicial software proficiency
Timeline
Court Associate
Minnesota Judicial Branch
07.2023 - Current
Legal Advocate
Brooklyn Park Police Department
12.2022 - 06.2023
Criminal Court Clerk
Hennepin County District Court
03.2022 - 12.2022
Receptionist (part time)
The Barre
12.2021 - 06.2022
Operations Specialist
Lifetime Fitness
01.2021 - 02.2022
House Property Management
Private Family
06.2017 - 09.2020
Bachelor of Arts - Sociology of Law, Crime and Deviance
University of Minnesota