Kenya Packard
Minneapolis
Summary
Dynamic and results-driven Assistant Manager and Supervisor with 6 years of experience in retail and healthcare settings. Skilled in team leadership, customer service, and operational optimization. Proven ability to oversee daily operations, drive team engagement, and ensure customer satisfaction. Adept at leveraging Microsoft Office Suite, effective time management, and strong communication to achieve organizational goals. I am eager to bring my expertise in team supervision, workflow optimization, and customer service to a new opportunity.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Deckers Brands- UGG
09.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Supervisor
Deckers Brands- UGG
12.2023 - 09.2024
- Coordinate daily operations in a fast-paced retail environment and optimize workflows to improve the efficiency of frontline sales.
- Develop employee incentives to improve team engagement.
- Serve as the point of contact for escalated customer service issues and identify solutions to maintain service level goals and ensure customer satisfaction.
- Oversees daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant Manager
DTLR
06.2020 - 09.2024
- Count register drawers and prepare daily bank deposits.
- Supervise a team of 22 people.
- Address and resolve various customer questions and concerns.
- Set up promotional displays and restock products.
- Hire and train a team of sales representatives.
- Ensure customers are satisfied with the level of service offered.
CNA
Estates at Chateau
05.2019 - 06.2022
- Assisted patients with daily living activities, promoting independence and dignity
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson’s disease and muscular dystrophy
Education
Bachelor - Law
Rasmussen
Saint Cloud, MN08.2025
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff development
- Team building
- Operations management
- Process monitoring and improvement
- Schedule development
- Public speaking
- Verbal and written communication
LANGUAGES
English - Very good command
Timeline
Assistant Store Manager
Deckers Brands- UGG
09.2024 - Current
Supervisor
Deckers Brands- UGG
12.2023 - 09.2024
Assistant Manager
DTLR
06.2020 - 09.2024
CNA
Estates at Chateau
05.2019 - 06.2022
Bachelor - Law
Rasmussen
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