Keri Date
Mankato
Summary
Dedicated Service Assistant with a proven track record in enhancing customer satisfaction through effective communication and problem-solving. Expertise in streamlining processes and fostering teamwork to drive efficient service delivery.
Overview
18
18
years of professional experience
Work History
Service Assistant
Federated Insurance
2019.07 - Current
- Facilitated communication between clients and underwriting teams to streamline service requests.
- Implemented process improvements that increased response times for client inquiries and service resolutions.
- Coordinated interdepartmental projects to ensure alignment on policy updates and compliance requirements.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Improved customer satisfaction by providing timely and efficient service assistance.
Tech Support, Customer Service, Customer Solutions
Verizon Wireless
2008.03 - 2018.09
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Managed customer escalations with diplomacy and professionalism, resolving issues quickly to ensure a positive experience for all parties involved.
- Facilitated courses in developing skills for customer satisfaction by, identifying underlying issues and motivation to ensure customer satisfaction and first call resolution.
Education
Bachelor of Arts - Theater
Bethany Lutheran College
Mankato, MN2006-12
Skills
- Customer assistance
- Verbal and written communication
- Customer service
- Microsoft office
- Scheduling appointments
- Relationship building
- Meeting deadlines
- Decision-making
- Multitasking
- Adaptability and flexibility
- Customer relations
- Problem-solving
- Team leadership
- Computer skills
- Teamwork and collaboration
Languages
Spanish
Limited Working
Norwegian
Elementary
Timeline
Service Assistant
Federated Insurance
2019.07 - Current
Tech Support, Customer Service, Customer Solutions
Verizon Wireless
2008.03 - 2018.09
Bachelor of Arts - Theater
Bethany Lutheran College