Kevin Dale
Andover
Summary
Skilled Customer Engineer with significant history in technical support and client relationship management. Posses strong ability to troubleshoot complex software issues, maintaining customer satisfaction while driving operational efficiency. Consistently successful in optimizing system performance and improving end-user experience. Strengths include robust problem-solving skills, effective communication, and commitment to ongoing professional development.
Overview
8
8
years of professional experience
Work History
Customer Engineer
Applied Materials
Bloomington
03.2022 - Current
- Provided technical support for semiconductor manufacturing equipment operations.
- Conducted regular maintenance on tools and systems to ensure functionality.
- Analyzed equipment performance data to identify areas for improvement.
- Collaborated with engineering teams to troubleshoot equipment malfunctions.
- Assisted in training new staff on operational procedures and safety protocols.
Lab Analyst
3M
Maplewood
09.2018 - 03.2022
- Operated cleanroom equipment for accurate test methods and precise data collection.
- Maintained accurate records of experiments and procedures in lab notebooks.
- Collaborated with cross-functional teams to support product development initiatives.
Lab Technician
3M
Maplewood
08.2017 - 08.2018
- Prepared samples and reagents for analysis in compliance with regulatory standards.
- Assisted in maintaining inventory of lab supplies to ensure operational readiness.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Analyzed results of tests using statistical methods to determine accuracy of results.
Education
Bachelor of Science - Aerospace Engineering
Iowa State University
Ames, IA12-2016
Skills
- Equipment maintenance
- Data analysis
- Technical support
- Troubleshooting techniques
- Cleanroom operations
- Regulatory compliance
Timeline
Customer Engineer
Applied Materials
03.2022 - Current
Lab Analyst
3M
09.2018 - 03.2022
Lab Technician
3M
08.2017 - 08.2018
Bachelor of Science - Aerospace Engineering
Iowa State University
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