Kevin Larin Giron
Annandale
Summary
Dynamic and adaptable professional with a proven track record in hospitality management, particularly at Buffalo Wild Wings, BWW. Excelled in enhancing guest satisfaction and maintaining cleanliness standards. Skilled in cash handling and team collaboration, with a knack for training and mentoring staff to achieve operational excellence. Demonstrated ability to improve productivity and customer service through effective communication and a positive demeanor.
Overview
3
3
years of professional experience
Work History
Front of House Hospitality
Buffalo Wild Wings, BWW
12.2023 - 01.2025
- Answered telephone to make reservations and take orders.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
- Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
- Conducted routine cleanliness checks within the dining area throughout each shift ensuring optimum hygiene standards were maintained.
- Remembered, recited and promoted variety of menu items.
- Handled cash transactions accurately while maintaining proper cash handling procedures.
Shift Leader
SUBWAY®Restaurants
06.2022 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Fresh Department Associate
Walmart
01.2023 - 07.2023
- Assisted customers with locating items and answering questions, resulting in a positive shopping experience.
- Collaborated with team members to maintain a well-stocked, clean, and organized store environment for maximum efficiency.
- Maintained safety standards within the store by following food handling guidelines and adhering to sanitation policies.
- Provided exceptional customer service by addressing concerns promptly and professionally, resolving issues effectively.
Education
High School, -
Annandale High School
Annandale, MN06.2024
Skills
- Cleanliness standards
- Adaptable mindset
- Professional appearance
- Food safety
- Positive demeanor
- Guest satisfaction
- Hospitality management
- Team player attitude
- Phone etiquette
- Cash handling proficiency
- Foreign language skills
- General front-of-house support
- Menu item recommendations
- Order taking
- Team collaboration
- Training and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Front of House Hospitality
Buffalo Wild Wings, BWW
12.2023 - 01.2025
Fresh Department Associate
Walmart
01.2023 - 07.2023
Shift Leader
SUBWAY®Restaurants
06.2022 - 11.2023
High School, -
Annandale High School
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