Kevin Novitsky
Duluth
Summary
Dynamic server with extensive experience at Buffalo Wild Wings, excelling in customer service and order management. Recognized for enhancing guest satisfaction through effective communication and attention to detail. Proficient in cash handling and POS operation, consistently delivering exceptional dining experiences while fostering teamwork in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
Duluth
03.2019 - 10.2019
- Explained menu items, describing ingredients and cooking methods upon request.
- Addressed complaints to kitchen staff and served replacement items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
Red Lobster
Duluth
06.2018 - 03.2019
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Informed customers of daily specials and signature menu items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Olive Garden
Coon Rapids
10.2009 - 08.2010
- Garnished dishes and beverages to serve visually appealing menu items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Maple Lake Highschool
Maple Lake05-2008
Skills
- Menu knowledge
- Order management
- Cash handling
- Point-of-sale operation
- Food safety compliance
- Customer service
- Attention to detail
- Communication skills
- Table resetting
- Safe alcohol service
- Reliable and responsible
- Team player
- Professionalism
Certification
- SafeServ 11/2/2024-11/2/2027
References
References available upon request.
Timeline
Server
Buffalo Wild Wings
03.2019 - 10.2019
Server
Red Lobster
06.2018 - 03.2019
Server
Olive Garden
10.2009 - 08.2010
High School Diploma -
Maple Lake Highschool