Kevin Vu
Minneapolis
Summary
Results-driven operations and EDI professional with a solid track record in service coordination and cross-functional collaboration. Proven ability to handle high-volume workflows and facilitate trading partner integrations, maintaining data integrity. Strong problem-solving and communication skills, focused on delivering effective solutions in dynamic settings.
Overview
13
13
years of professional experience
Work History
EDI IMPLEMENTATION CONSULTANT
SPS COMMERCE
Minneapolis
07.2023 - 04.2026
- Managed EDI implementations, onboarding, and upheld integrations for over 60 to 80 trading partners daily, decreasing average setup time by 18% while achieving 95% completion rate.
- Assessed and authenticated x12 and edifact documents, guaranteeing accuracy, compliance, and successful certifications ahead of go-live date..
- Configured and facilitated AS2 SFTP/FTP and VAN connections, directly engaging with trading partners to troubleshoot connectivity transmission and acknowledgment obstacles.
- Provided go-live and early production support, assisting with transaction monitoring, issue resolution, and stabilization.
- Monitored implementations, partner communications, and milestones in Salesforce, contributing to 95% on-time delivery rate.
- Collaborated cross-functionally with project managers, developers, sales, and support teams to improve implementation efficiency and documentation quality.
MANAGER/BARTENDER
ORCHID BAR AND GRILL
Arden Hills
02.2019 - 10.2024
- Supervise daily operations, leading a team of 6-10 staff, ensuring high-quality customer service, efficient operations, and seamless team coordination.
- Developed and implemented a cross-training program that enabled staff to perform their roles confidently, improving team flexibility, and overall operational efficiency.
- Supervised supply logistics and inventory, refining ordering practices and consumption to reduce waste and boost profitability.
- Leveraged multitasking abilities to simultaneously manage table service, respond to phone inquiries, and execute cashier functions.
REGIONAL SERVICE COORDINATOR
API NATIONAL SERVICE GROUP (FIRE SERVICE)
New Brighton
05.2022 - 04.2023
- Acted as primary liaison for national partners across Midwest, managing service request escalations and program coordination.
- Streamlined service operations across multiple teams and third-party vendors to support projects valued from thousands to millions
- Daily tasks within CRM software (Freshdesk) managing service schedules and responding to inquiries.
- Continuously outperformed performance metrics while exceeding partner expectations.
MORTGAGE LOAN SPECIALIST
US. BANK MORTGAGE
Hopkins
08.2021 - 03.2022
- Processed conventional and government loan applications, ensuring compliance with the federal and company standards.
- Utilized various US Bank and Microsoft Office programs to review and validate financial documents, ensuring data integrity and accuracy.
- Engaged with lenders, clients, and internal teams to troubleshoot challenges and expedite application processes
CERTIFIED PHARMACY TECHNICIAN
SAMS CLUB
APPLE VALLEY
12.2012 - 06.2019
- Executed prescription processing and fulfillment with in high-volume pharmacy ranked top 3 in state while ensuring accuracy and efficiency.
- Use of CONNEXUS to enter prescription data, verify insurance coverage, and resolve billing issues to ensure timely medication access.
- Oversaw inventory management, ensuring timely restocking of medications while tracking expiration dates to reduce waste and enhance availability
- Delivered comprehensive customer service and consultation via phone and in-person for insurance inquiries and medication questions.
Education
High School Diploma -
PRIOR LAKE HIGH SCHOOL
PRIOR LAKE, MN06.2012
Some College (No Degree) -
NORMANDALE COMMUNITY COLLEGE
Bloomington, MNSome College (No Degree) -
METROPOLITAN STATE UNIVERSITY
Saint Paul, MNSkills
EDI & Integration: X12, EDIFACT, AS2, sFTP, VAN, EDI mapping, Validation, Monitoring & reprocessing, Trading partner onboarding & certification, Production support, Root cause Analysis
Platforms: SPS commerce, Truecommerce, Opentext, Epicor
Project & Collaboration Tools: Salesforce, Freshdesk, Power BI, Sharepoint, Jira, Slack, Zoom, Confluence, ServiceChannel, Microsoft office apps (Word, Xcel, Teams, Onedrive, Outlook)
Leadership Experience
CO-VICE PRESIDENT/DIRECTOR FOR ACADEMIC AFFAIRS, 09/2012 - 09/2020
ST. ADALBERT YOUTH GROUP LEADER, St. Paul, MN
- Led academic initiatives for a 250-member youth organization, coordinating programs to support student development and engagement.
- Collaborated with leadership team to plan and execute educational events, workshops, and study sessions.
- Managed scheduling and logistics for academic programming, ensuring smooth and transparent operations with the community.
Timeline
EDI IMPLEMENTATION CONSULTANT
SPS COMMERCE
07.2023 - 04.2026
REGIONAL SERVICE COORDINATOR
API NATIONAL SERVICE GROUP (FIRE SERVICE)
05.2022 - 04.2023
MORTGAGE LOAN SPECIALIST
US. BANK MORTGAGE
08.2021 - 03.2022
MANAGER/BARTENDER
ORCHID BAR AND GRILL
02.2019 - 10.2024
CERTIFIED PHARMACY TECHNICIAN
SAMS CLUB
12.2012 - 06.2019
High School Diploma -
PRIOR LAKE HIGH SCHOOL
Some College (No Degree) -
NORMANDALE COMMUNITY COLLEGE
Some College (No Degree) -
METROPOLITAN STATE UNIVERSITY