Kevin Wilson
Coon Rapids
Summary
Proven ability to streamline patient access processes, enhance patient satisfaction, and ensure compliance with regulatory standards. Known for adaptability, effective communication, and fostering cooperative team environment to meet organizational goals. Skilled in workflow optimization, conflict resolution, and training staff to excel in dynamic healthcare settings.
A strong background in appointment scheduling and insurance verification. Proven ability to implement process improvements and streamline operations, resulting in enhanced service quality and team performance.
Overview
17
17
years of professional experience
Work History
Patient Access Team Lead /Crew Trainer
Children's Hospitals
Minneapolis, MN
03.2009 - Current
- Led patient access operations, ensuring seamless registration and appointment scheduling processes.
- Trained and mentored staff on best practices for patient communication and data entry accuracy.
- Implemented process improvements to enhance workflow efficiency within the patient access department.
- Coordinated cross-departmental collaboration to resolve patient inquiries and service-related issues promptly.
- Streamlined patient registration process by implementing efficient workflows.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Oversaw training and policy adherence for patient access specialists to enhance operational efficiency and service quality.
- Assisted patients with navigating financial assistance programs, helping them secure funding for medical services when needed.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
- Developed training materials for new hires, resulting in reduced onboarding time and improved employee performance.
Education
Associate of Science -
Brown Institute
Minneapolis, MN06-1983
Skills
- Revenue cycle management
- Strong leadership
- Problem-solving
- Friendly and outgoing
- Registration and admissions
- Flexible schedule
- Insurance verification
- Policy understanding
- Training coordination
- Appointment scheduling
Timeline
Patient Access Team Lead /Crew Trainer
Children's Hospitals
03.2009 - Current
Associate of Science -
Brown Institute