KHADIJAH YANCY
Minneapolis,MN
Summary
- A forward-thinking Health Care Professional with exceptional relationship management skills seeking a position where quality care, experience, and a drive to succeed will add value.
- Detail-oriented, adaptable, and productive professional with experience in customer service, food services, retail, healthcare, and hands on work in a variety of environments
- Self-reliant, accountable, and hardworking individual with a track record of problem solving, quick thinking, and resolving complex issues
- Seeking new challenges in the Health care setting
- Unflustered, calm individual with strong time management skills who can multi-task and handle several projects and issues at once
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Direct Home Health Care
Minneapolis, MN
11.2023 - Current
- Assisted clients with daily living activities including bathing, grooming, and meal preparation.
- Monitored client health and reported changes to nursing staff promptly.
- Implemented personalized care plans to meet individual client needs effectively.
- Developed strong rapport with clients to enhance emotional well-being and trust.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
Hospital Service Technician
Agilti
Minneapolis, MN
12.2022 - 10.2023
- Operated and maintained medical equipment to ensure optimal functionality and patient safety.
- Collaborated with healthcare staff to streamline service delivery and enhance patient experience.
- Conducted routine inspections and repairs of hospital systems, ensuring compliance with safety regulations.
- Trained new technicians on equipment handling and service protocols, improving team competency.
Phlebotomist/EKG Technician
Mercy Hospital
Coon Rapids, MN
09.2021 - 12.2022
- Performs Venipuncture services on patients of all ages ranging from newborn to geriatric
- Collected blood samples from patients following established protocols and safety standards.
- Performed venipuncture and capillary puncture techniques with precision and care.
- Maintained accurate patient records and sample tracking throughout collection process.
- Collaborated with healthcare team to ensure timely processing of specimens for laboratory analysis.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Conducted EKG tests to monitor patients' heart activity and identify abnormalities.
- Maintained and calibrated EKG equipment to ensure operational readiness and reliability.
- Educated patients on EKG procedures, enhancing comfort and cooperation during testing.
Phlebotomist
Hudson Physicians
Hudson, WI
01.2021 - 02.2022
- Collected blood samples efficiently while adhering to safety protocols and guidelines.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Prepared specimens for laboratory testing, ensuring proper labeling and documentation.
- Assisted in training new staff on phlebotomy techniques and safety measures.
Front Desk Associate
Grand Stay Hotel & Suites
Apple Valley, MN
10.2018 - 07.2020
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed check-in and check-out procedures, ensuring efficient guest flow and satisfaction.
- Coordinated with housekeeping to ensure timely room availability for guests.
- Assisted in processing payments and handling financial transactions securely.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
Education
Certified Phlebotomy Technician -
Phlebotomy Training Specialists
Minneapolis, MN10-2021
High School Diploma -
Rosemount High School
Rosemount, MN06-2015
Skills
- Interpersonal relationship skills
- Communication skills
- Customer Service
- Attention to details
- Adaptability
- Computer & Typing skills
- Venipuncture in both Adult and Pediatric
- Compassionate caregiving
- Basic life support (BLS)
Certification
- PCA - Personal Care Aide
- Basic Life Support, American Heart Association - 9/2025-9/2027
Timeline
Personal Care Assistant
Direct Home Health Care
11.2023 - Current
Hospital Service Technician
Agilti
12.2022 - 10.2023
Phlebotomist/EKG Technician
Mercy Hospital
09.2021 - 12.2022
Phlebotomist
Hudson Physicians
01.2021 - 02.2022
Front Desk Associate
Grand Stay Hotel & Suites
10.2018 - 07.2020
Certified Phlebotomy Technician -
Phlebotomy Training Specialists
High School Diploma -
Rosemount High School