Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Khadra Rae

Rosemount

Summary

Hardworking team leader possesses extensive knowledge of customer service processes and best practices, with a proven track record of success in effectively training and motivating customer service teams. Skilled in building positive relationships with customers, understanding customer needs, and resolving customer service issues with professionalism and efficiency. Committed to providing exceptional customer service and fostering customer loyalty. Versatile professional offers progressive experience in customer service and project management. Expertise in streamlining processes, leading teams, and problem-solving to ensure customer satisfaction. In-depth understanding of customer service principles, practices, and procedures, as well as strong communication and organizational skills. Committed to delivering excellent customer service and satisfaction. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Adaptable professional with 18 years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to successfully fill the Red coat role at your company.

Resourceful Customer Service Supervisor known for productive and efficient task completion. Specialize in conflict resolution, customer relationship management, and operational improvement. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

20
20
years of professional experience

Work History

Customer Service Supervisor

Delta Airlines
Minneapolis
07.2005 - Current
  • Resolved escalated customer issues with patience and understanding.
  • Trained customer service representatives on customer service standards, policies, and procedures.
  • Provided excellent customer service to Passengers, resolving their inquiries and complaints in a timely manner.

Education

ASSOCIATE IN SCIENCE (A.S.) - MEDICAL LAB

Argosy University
Eagan, MN
05.2014

Skills

  • Interdepartmental Collaboration
  • Customer Service
  • Investigation Support
  • Political Knowledge
  • Key Performance Indicators (KPIs)
  • Verbal and Written Communication
  • Microsoft Office
  • Daily Timekeeping
  • Staff Assignments and Supervision
  • Employee Scheduling
  • Team Productivity
  • Behavior Identification
  • Creative Solutions
  • Staff Training
  • Schedule Coordination
  • Making Announcements
  • Time management
  • Team Building/Leadership
  • Effective communication
  • Conflict resolution
  • Excellent communication
  • Problem solving
  • Active listening
  • Complaint handling
  • Reliability and punctuality
  • Customer focus
  • Adaptability and flexibility

Languages

Arabic, Fluent

Timeline

Customer Service Supervisor

Delta Airlines
07.2005 - Current

ASSOCIATE IN SCIENCE (A.S.) - MEDICAL LAB

Argosy University
Khadra Rae