Katelyn Hager
Lake City
Summary
Retail professional with experience in customer service, payment processing, and sales. Demonstrates strong communication and teamwork skills while training junior employees to enhance performance. Proven ability in engaging clients and managing transactions efficiently in fast-paced environments. Committed to creating positive customer experiences and supporting store operations.
Overview
4
4
years of professional experience
Work History
Order Fulfillment Associate
Hearth and Home Technologies
Lake City
07.2025 - 03.2026
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Processed customer orders accurately and efficiently for timely fulfillment.
- Verified order accuracy prior to shipment.
- Troubleshot shipping issues, reducing potential delays in delivery.
- Managed inventory levels and organized stock for optimal accessibility.
- Resolved customer inquiries regarding order status and delivery.
- Handled returns and exchanges efficiently according to policy guidelines.
- Proposed process improvements that enhanced efficiency within fulfillment team.
- Collaborated with sales team to facilitate special orders or rush deliveries.
- Monitored shipments and communicated delivery progress to customers.
Customer Service Representative
Hearth And Home Technologies
Lake City
09.2024 - 02.2025
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquiries, complaints, and issues, ensuring satisfaction through tailored solutions.
- Managed customer complaints by providing effective solutions and timely follow-ups.
- De-escalated customer complaints using specialized communication techniques.
- Addressed irate customers with constructive solutions, maintaining professionalism and fostering customer trust.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Managed escalated calls, achieving positive outcomes through effective problem-solving.
- Communicated with clients over phone, email and chat platforms.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Ensured confidentiality of all sensitive information handled during client interactions.
Cashier
Family Dollar
Lake City
07.2023 - 09.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained accurate purchase records, ensured organized checkout area, and restocked supplies to enhance customer experience.
- Processed returns and exchanges efficiently, ensuring compliance with store policies to uphold customer satisfaction.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Handled customer complaints professionally, following company policy to resolve issues and improve customer relations.
- Followed company security procedures for handling large sums of money.
- Restocked shelves with merchandise to maintain inventory levels.
Restaurant Hostess
Port 104
Lake City
05.2022 - 06.2023
- Greeted guests upon arrival, presented menus, and informed them of their server.
- Greeted guests and escorted them to tables.
- Seated guests while accommodating special requests and optimizing available seating.
- Pre-planned seating arrangements for large groups and reservations.
- Coordinated dining room personnel to deliver timely and courteous service.
- Helped servers by delivering beverages to tables in a timely manner.
- Alerted servers and kitchen staff of special dietary requirements.
- Mitigated risks by maintaining sanitary work environment and monitoring alcohol service.
- Answered customer phone calls to take delivery or pickup orders.
Education
HIGH SCHOOL DIPLOMA -
Lincoln High School
Lake City, MN06-2021
Skills
- Order processing
- Order verification
- Returns handling
- Customer relationship management
- Product knowledge
- Technical troubleshooting
- Problem resolution
- Attention to detail
- Time management
- Team collaboration
- Verbal communication
- Written communication
- Organizational skills
- Creative design
Intrests
- Art
- Video Games
- Flowers
- Anything Goth or Alternative
- My Dog
Timeline
Order Fulfillment Associate
Hearth and Home Technologies
07.2025 - 03.2026
Customer Service Representative
Hearth And Home Technologies
09.2024 - 02.2025
Cashier
Family Dollar
07.2023 - 09.2024
Restaurant Hostess
Port 104
05.2022 - 06.2023
HIGH SCHOOL DIPLOMA -
Lincoln High School