Khalid Elmi
Fridley
Summary
Service operations coordinator with extensive experience in optimizing performance and enhancing customer satisfaction. Proven ability to streamline processes through effective communication and organizational skills. Strong background in team collaboration and problem-solving to address dynamic challenges. Established professional network of service providers ensures efficient service delivery.
Overview
16
16
years of professional experience
Work History
Service Coordinator
Good Times Home Care
10.2024 - 12.2025
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with the services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their requested services or raised concerns.
- Coordinated and monitored service activities to confirm work met all requirements.
Lead Security Officer
Always On Guard Security
10.2023 - 09.2024
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Collaborated with management to develop effective security strategies, aligning with corporate objectives and industry best practices.
- Enhanced security measures by conducting comprehensive risk assessments and implementing tailored solutions.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Debt Collection Specialist
Assurant
01.2023 - 08.2023
- Used skip tracing and other techniques to locate debtors.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Claims Adjuster
GEICO
10.2021 - 05.2022
- First responder for policy holders -Assigned tows, inspections, and payments -Investigated and determined liability decisions for claims
- -Provided customer service for all callers -Investigated accident scenes and damages
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Security Consultant
Brosnan Risk Consultants
02.2020 - 07.2021
- Provided security services. Responded to all emergency issues and issued new security protocols
- Increased quality control by monitoring materials for compliance and to eliminate process lags.
- Planned and implemented disaster management strategies such as evacuation plans and shelter management.
- Promoted adherence to safety protocols by ensuring proper equipment handling and material use.
Seasonal Assistant Manager
T-Mobile
09.2019 - 01.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Lead security officer
Star Protection Agency
12.2018 - 07.2019
- Worked with other companies within building to insure smooth movement among operations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Sales Representative
T-Mobile
11.2017 - 11.2018
- Active salesmen on the floor
- Helped customers pick and choose the best service they needed
- Retained excellent client satisfaction ratings through outstanding service delivery.
Security Specialist
Security Industry Specialists
06.2016 - 11.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Screened incoming employees, personal belongings, and shipments for security concerns.
Team Lead
Youthforce Internship
02.2014 - 05.2016
- Provided young teens the opportunity to work at NFL and MLS games here in Seattle
- Coordinated different positions such as entertainment and wheelchair services.
- Worked different stations to provide optimal coverage and meet production goals.
Youth Development Leader
Seattle Parks & Recreation
01.2010 - 02.2014
- Taught children the value of recycling and composting.Had a planned curriculum and organized neighborhood events
- Provided specific learnings regarding teen pregnancy risk, gang membership and bullying.
- Planned and implemented wide-ranging programs, encapsulated learnings and fielded inspirational guest speakers.
Education
Associates Degree - Public Health & Social
Bellevue College
Bellevue, WA06.2018
High School Diploma -
Cleveland High School Stem
Seattle, WA06.2014
Skills
- CPR certification
- Licensed security guard
- Trilingual communication
- Quality improvement
- CCTV operation
- Dispatch coordination
- Medical records management
- Multi-line phone systems
- Complex problem solving
- Issue investigation
- Microsoft Office proficiency
- Safety protocols
Timeline
Service Coordinator
Good Times Home Care
10.2024 - 12.2025
Lead Security Officer
Always On Guard Security
10.2023 - 09.2024
Debt Collection Specialist
Assurant
01.2023 - 08.2023
Claims Adjuster
GEICO
10.2021 - 05.2022
Security Consultant
Brosnan Risk Consultants
02.2020 - 07.2021
Seasonal Assistant Manager
T-Mobile
09.2019 - 01.2020
Lead security officer
Star Protection Agency
12.2018 - 07.2019
Sales Representative
T-Mobile
11.2017 - 11.2018
Security Specialist
Security Industry Specialists
06.2016 - 11.2017
Team Lead
Youthforce Internship
02.2014 - 05.2016
Youth Development Leader
Seattle Parks & Recreation
01.2010 - 02.2014
Associates Degree - Public Health & Social
Bellevue College
High School Diploma -
Cleveland High School Stem