Khalid Mohamed
Eden Prairie
Summary
Detail-oriented professional with a strong foundation in IT support, troubleshooting, and systems management. Experienced in resolving technical issues, setting up IT infrastructure, and assisting end-users. Skilled in Python, Microsoft Office Suite, and macOS. Fluent in Arabic, Somali, and English, with a proven ability to adapt quickly and support diverse teams.
Overview
2
2
years of professional experience
Work History
Intern / Helpdesk
Optum
Eden Prairie
08.2021 - 06.2022
- Resolved software and hardware issues for end-users.
- Collaborated with software engineers to learn problem-solving approaches.
- Provided IT support primarily using Microsoft applications.
Technology Support Specialist (Volunteer)
Jubayr Center
Eden Prairie
09.2020 - 06.2021
- Set up IT equipment for classrooms and training spaces.
- Troubleshot computer problems for students, faculty, and staff.
- Maintained and updated learning center computer systems.
Education
Associate of Science -
Normandale Community College
Bloomington, MNSkills
- Python
- Microsoft Word
- Excel
- PowerPoint
- MacOS
- Windows
- VS Code
- IDLE
Timeline
Intern / Helpdesk
Optum
08.2021 - 06.2022
Technology Support Specialist (Volunteer)
Jubayr Center
09.2020 - 06.2021
Associate of Science -
Normandale Community College