Khamsang Sengmavong
Golden Valley
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
LAT 14 Asian Eatery
08.2022 - 12.2024
- Train, coach and develop new and current employees on proper customers service practices and food knowledge
- Manage restaurant good image and suggest ways to improve it
- Deliver superior service and maximize customer satisfaction
- Daily operation
- Ordering supplies, Invoices, Checking email and reservations
- Appraise staff performance and provide feedback to improve productivity
- Develop and maintain good vibe culture that foster strong attraction and retention
- Hold regular meeting with Chefs and FOH manager to ensure high standard of execution
Service Manager
Applebee’s
11.2015 - 08.2022
- Hired as Bar Manager, promoted to Service Manager 2016
- Oversee and guide all operations in the restaurant to ensure excellence in customer experience
- Shared responsibility of all company operating procedures including P&L statements, cash handling, food preparation, budgets, cost of goods, hiring, training, and scheduling
- Our store has the lowest turnover percentage of all Applebee’s in Minnesota
- This store also has the highest scores for customer satisfaction of all Applebee’s in Minnesota
- Handled all liquor, wine, beer purchasing and conduct monthly inventory
- Familiar with local breweries and beer styles
- Hard working Manager, able to multi-task effectively
- Outstanding skills in analytical thinking, decision making, leadership, team building, and effective training
General Manager
Noodles & Company
11.2003 - 10.2015
- Hired as a shift leader
- Promoted to Assistant Manager in 2003
- Promoted to General Manager in 2012
- Top ten sales in the nation of over 400 stores from 2012 to 2015
- Trained and promoted 15 team members to Shift Managers
- Trained and promoted 5 Shift Managers to Assistant managers
- Trained and promoted 2 Assistant Managers to General Managers
- Successfully transformed customer problems and challenges, taking appropriate actions to turn dissatisfied guests into return guests
- Developed excellent communication skills and customer focus; learned leadership skills that foster teamwork, quick thinking, and decisiveness
- Multiple outstanding comments on customer satisfaction surveys
Education
A.A.S - Business Administration
Minnesota School of Business
Brooklyn Park01.2002
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
Serve Safe Certification
Timeline
General Manager
LAT 14 Asian Eatery
08.2022 - 12.2024
Service Manager
Applebee’s
11.2015 - 08.2022
General Manager
Noodles & Company
11.2003 - 10.2015
A.A.S - Business Administration
Minnesota School of Business
Serve Safe Certification
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