Kailey Heublein

• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean.

• Served meals to residents in accordance with established schedules and dietary procedures.
• Maintained strict levels of cleanliness for tables, floors, and prep areas.
• Followed all food safety regulations while preparing meals for patients.
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.

(Wayfinding)

• Provided clear and accurate wayfinding assistance to hospital guests, ensuring timely arrival at appointments and destinations.
• Contributed to a positive guest experience by minimizing confusion and streamlining navigation.

(I.C.A.R.E)

• Provided companionship and engaged in meaningful conversations with paitents, fostering a positive and supportive environment.
• Supported nursing staff by assisting with side tasks such as stocking supplies, contributing to efficient unit operations.

• Created a supportive and empathetic environment through focused one-on-one interactions with residents.
• Cultivated strong interpersonal connections with residents through attentive listening and engaging conversation.