Khun Thein
SAINT PAUL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
Work History
Trainer
International Labor Organization
12.2016 - Current
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Investigated and resolved customer inquiries and complaints quickly.
Managing Director
Royal Kaung Tan Co;Ltd
03.2014 - Current
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Implemented risk mitigation strategies proactively addressing potential challenges and ensuring robust organizational resilience in the face of market fluctuations.
Public Relations Representative
NCA Myanmar
11.2015 - 11.2020
- Spearheaded community relations initiatives that demonstrated corporate social responsibility and garnered positive local press coverage.
- Built strong relationships with key media contacts to secure positive coverage for clients.
- Communicated with media weekly to build relationships and optimize press coverage.
- Built professional relationships with distributors, customers and media staff by attending trade shows.
- Built and maintained positive relationships with public by utilizing strategic plans.
Shop Owner
Tun Thit Za Home Building Materials Store
03.1992 - 07.2019
- Coached, counseled and disciplined employees.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Prepared annual budgets and monitored financial objectives.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
Education
No Degree - Introduction To Small Busimess Course
Hubbs Center
Saint Paul, MN03-2023
No Degree - Customer Service Training
Hubbs Center
Saint Paul03-2023
No Degree - Getting Ready
Women Venture
Saint Paul, MN03-2023
No Degree - Adult College Career English Skill Services
Andersen
Bayport, MN12-2022
No Degree - The Institute of Commercial Management
Myanmar Institute of Business (MIB)
Myanmar11-2018
No Degree - International Business
Myanmar Institute of Finance (MIF)
Myanmar07-2017
No Degree - Kaizen(Six Sigma)
MIBA
Myanmar03-2017
No Degree - Start An Improve Your Business(SIYB)
International Labour Organization (ILO)
Myanmar Yangon City12-2016
No Degree - Industrial Management
UMFCCI
Myanmar03-2015
Associate of Arts - Human Resources Management
MIBA Digital Campus
Myanmar07-2014
Bachelor of Arts - B.A(Hist) History
University of Taunggyi
11-2002
Skills
- Train-the-trainer
- Creative problem solving
- New hire training
- Lesson planning
- Materials preparation
- Remote learning
- Learning styles
- Manufacturing
- Training material updates
- Materials organization
- Curriculum creation
- Student rapport
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Limited Working
Myanmar
Native or Bilingual
Chinese (Cantonese)
Limited Working
Pa Oh
Native or Bilingual
Inntar
Native or Bilingual
Danu
Professional Working
Shan
Professional Working
Timeline
Trainer
International Labor Organization
12.2016 - Current
Public Relations Representative
NCA Myanmar
11.2015 - 11.2020
Managing Director
Royal Kaung Tan Co;Ltd
03.2014 - Current
Shop Owner
Tun Thit Za Home Building Materials Store
03.1992 - 07.2019
No Degree - Introduction To Small Busimess Course
Hubbs Center
No Degree - Customer Service Training
Hubbs Center
No Degree - Getting Ready
Women Venture
No Degree - Adult College Career English Skill Services
Andersen
No Degree - The Institute of Commercial Management
Myanmar Institute of Business (MIB)
No Degree - International Business
Myanmar Institute of Finance (MIF)
No Degree - Kaizen(Six Sigma)
MIBA
No Degree - Start An Improve Your Business(SIYB)
International Labour Organization (ILO)
No Degree - Industrial Management
UMFCCI
Associate of Arts - Human Resources Management
MIBA Digital Campus
Bachelor of Arts - B.A(Hist) History
University of Taunggyi
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