Kiarra (Kai) McCoy
Saint Paul
Summary
Dedicated professional with experience in front desk operations and customer service. Known for a strong work ethic, advanced communication skills, and a detail-oriented approach, contributing to seamless guest experiences and efficient operations.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Receptionist
Treasure Island Hotel & Casino
Welch, MN
07.2026 - Current
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated with housekeeping and maintenance teams to resolve guest issues efficiently.
- Assisted in maintaining accurate reservation records using property management system.
- Processed payments and managed cash handling procedures with precision.
- Ensured compliance with hotel policies and procedures to maintain safety and security standards.
- Collected room deposits, fees, and payments.
Pet Store Clerk
Pet Smart
Cottage Grove, MN
04.2025 - 11.2026
- Assisted customers in selecting appropriate pet supplies based on individual needs and preferences.
- Educated customers on proper pet care practices and product usage during consultations.
- Maintained cleanliness and organization of store displays to enhance customer experience.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accurate financial reporting.
- Implemented promotional displays to boost sales of seasonal items and new arrivals.
- Contributed to a positive team atmosphere by working collaboratively with coworkers to complete tasks efficiently and maintain a well-organized store.
- Provided personalized service to customers by recommending products tailored to their individual pet's needs, leading to increased customer loyalty.
EVS Floor Technician
Treasure Island Hotel & Casino
Welch, MN
02.2023 - 03.2024
- Conducted routine inspections of floors, ensuring adherence to quality and sanitation protocols.
- Operated cleaning machinery to maintain cleanliness and safety standards throughout the facility.
- Collaborated with team members to efficiently manage daily cleaning schedules and assignments.
- Responded promptly to maintenance requests, addressing issues to minimize guest disruptions.
- Trained new staff on equipment usage and best practices for maintaining cleanliness standards.
- Maintained knowledge of safety procedures and protocols, promoting a safe work environment for all staff.
- Maintained a safe work environment through adherence to OSHA guidelines and company safety protocols.
Lifeguard
Treasure Island Hotel & Casino
Welch, MN
09.2022 - 02.2023
- Monitored pool area to ensure safety and compliance with health regulations.
- Responded promptly to emergencies, providing First Aid and CPR as needed.
- Conducted regular safety drills and training sessions for team members.
- Supervised guest activities, ensuring adherence to safety guidelines.
- Maintained cleanliness and organization of pool facilities for optimal guest experience.
- Assisted in developing and implementing new safety protocols for operations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Cashier
Walmart
Hastings, MN
05.2021 - 10.2021
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash registers and balanced drawers at shift end.
- Assisted in training new cashiers on procedures and best practices.
- Implemented strategies to enhance checkout efficiency and reduce wait times.
- Collaborated with team members to ensure smooth store operations during peak hours.
Education
GED -
South Washington County School
Cottage Grove, MNHair Technician License - Cosmetology
Hastings Beauty School
Hastings, MNSkills
- Client consultation
- Customer consultation
- Detail-oriented
- Customer service
- Time management
- Telephone skills
- Advanced communication
- Relationship management
- Work ethic
- Work ethic
- Payment processing
- Professional conduct
Timeline
Hotel Front Desk Receptionist
Treasure Island Hotel & Casino
07.2026 - Current
Pet Store Clerk
Pet Smart
04.2025 - 11.2026
EVS Floor Technician
Treasure Island Hotel & Casino
02.2023 - 03.2024
Lifeguard
Treasure Island Hotel & Casino
09.2022 - 02.2023
Cashier
Walmart
05.2021 - 10.2021
GED -
South Washington County School
Hair Technician License - Cosmetology
Hastings Beauty School