Kimberly Kortsch
Northfield
Summary
Adept at strategic planning and problem resolution, my tenure at Lake Mills Care Center honed my research skills and effective communication. Leveraging customer service excellence and technical proficiency, I optimized performance and streamlined processes, significantly enhancing operational efficiency. My approach combines organizational prowess with a keen ability to thrive under pressure.
Overview
2
2
years of professional experience
Work History
C.M.A./C.N.A.
Lake Mills Care Center
Lake Mills
06.2008 - 02.2010
- Operated equipment and machinery according to safety guidelines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
- Conducted testing of software and systems to ensure quality and reliability.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed household errands and other essential duties.
Education
Certified Medication Aide. - Healthcare.
N.I.A.C.C.
Mason City, IA02-2006
Skills
- Customer service
- Effective communication
- Attention to detail
- Research skills
- Task prioritization
- Strategic planning
- Problem resolution
- Good Telephone Etiquette
- Conflict resolution
- Organizational skills
- Calm under pressure
- Organization
- Troubleshooting
- Time management
- Social perceptiveness
Explanation of unemployment since 2010.
- The last 15 years Ive been caring for my Aunt who had M.S. along with some other serious health Issues. Unfortunely her fight for life came to an end December 2024. Although difficult at times I had the priviledge of getting to know her more and was able to be there with her til the end.
Timeline
C.M.A./C.N.A.
Lake Mills Care Center
06.2008 - 02.2010
Certified Medication Aide. - Healthcare.
N.I.A.C.C.
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