Kimberly Le
Duluth
Summary
Dynamic and compassionate Direct Support Professional with a proven track record at the Salvation Army And ACCRA, enhancing client independence through personalized care plans and effective relationship building. Skilled in crisis management and client documentation, I consistently advocate for client needs, ensuring optimal well-being and satisfaction.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Diligent business owner with solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. Demonstrated proficiency in communication and problem-solving skills.
Knowledgeable with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
18
18
years of professional experience
Work History
Direct Support Professional
Salvation Army
06.2025 - Current
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Supported development of personalized care plans by gathering relevant client information and preferences.
- Collaborated with team members to ensure consistent delivery of compassionate care and support services.
- Monitored clients' physical and emotional well-being, reporting changes to supervisors for timely intervention.
- Encouraged participation in recreational activities to promote social skills and overall wellness among clients.
- Maintained accurate documentation of client progress and incidents, ensuring compliance with organizational standards.
- Developed positive relationships with clients through effective communication, enhancing trust and rapport within support services.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Owner
Sunkissed Tanning Salon
02.2021 - 05.2025
- Developed and implemented marketing strategies to increase salon visibility and attract new clients.
- Oversaw daily operations, ensuring high-quality customer service and satisfaction.
- Managed inventory, ordering supplies, and maintaining equipment for optimal salon operations.
- Trained and mentored staff on tanning procedures and customer engagement techniques.
- Established pricing structures based on market analysis to enhance profitability.
- Created promotional campaigns leveraging social media platforms to boost client retention rates.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Personal Care Assistant
Accracare
05.2013 - 02.2024
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Developed individualized care plans in collaboration with clients and families.
- Trained new staff on best practices for personal care and client engagement.
- Implemented safety protocols to enhance client well-being during care routines.
- Coordinated schedules for multiple clients, optimizing time management and efficiency.
- Advocated for clients' needs, facilitating access to additional resources and services.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
Sales Representative Team Leader
Sam's Club
11.2007 - 03.2011
- Led sales team to achieve quarterly targets through strategic planning and effective resource allocation.
- Trained and mentored new sales representatives, enhancing overall team performance and product knowledge.
- Analyzed market trends to identify growth opportunities and optimize inventory management strategies.
- Implemented training programs that improved customer service skills, resulting in increased member satisfaction scores.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
Education
High School Diploma -
Superior High School
Superior, WI06-2007
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Behavioral management
- Client documentation
- Decision-making support
- Relationship building
- Direct patient care
- Appointment scheduling
- Team collaboration
- Crisis management
Timeline
Direct Support Professional
Salvation Army
06.2025 - Current
Owner
Sunkissed Tanning Salon
02.2021 - 05.2025
Personal Care Assistant
Accracare
05.2013 - 02.2024
Sales Representative Team Leader
Sam's Club
11.2007 - 03.2011
High School Diploma -
Superior High School