Kimberly Luberts
Randall,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2025
2025
years of professional experience
Work History
Licensed Family Childcare Provider
Self-Employed
Randall, Minnesota
5 2015 - 09.2024
- Foster strong relationships with parents, leading to a 20% increase in client referrals
- Administer all aspects of billing, including preparing and issuing monthly invoices, tracking payments, and managing overdue accounts, consistently achieving a 98% on-time payment rate
- Managed billing for daycare services, including invoicing parents, tracking payments, and handling outstanding balances
- Maintain detailed financial records, ensuring 100% accuracy in reporting
- Monitor and control the daycare's budget, implementing cost-saving measures that resulted in a 10% reduction in operating costs
- Operate independently without the need for direction, handling all administrative, financial, and operational responsibilities with efficiency and attention to detail
- Ensured compliance with state regulations and daycare licensing requirements for financial records
- Processed invoices, tracked payments, and maintained accurate financial records
- Resolved billing inquiries and disputes through clear communication
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Implemented creative learning activities, addressing various learning styles and enhancing children''s overall growth and development.
- Established positive relationships with families based on trust, professionalism, and mutual respect for successful partnership in child care provision.
- Ensured a safe and nurturing environment for children through adhering to licensing requirements and implementing safety protocols.
Production Worker
Dan's Prize
Long Prairie, MN
04.2008 - 04.2014
- Actively contributed to improving the safety culture by adhering to and promoting safety protocols, helping reduce workplace incidents and maintaining a safe work environment
- Assisted in training new employees, providing guidance on best practices and production standards, which improved team performance and reduced onboarding time by 20%
- Demonstrated strong time management skills by consistently meeting tight deadlines and adjusting to shifting priorities in a fast-paced environment
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Supported new staff, facilitating quicker adaptation to production environment.
- Facilitated training for junior production workers, improving overall team skill levels.
Softlines Manager
Alco
Long Prairie, MN
07.2002 - 04.2008
- Oversaw the recruitment, selection, onboarding, and training of new hires to maintain a high-performing team dynamic.
- Developed key performance metrics for measuring and tracking team success in meeting service objectives.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Coordinated employee schedules, ensuring adequate coverage during peak hours while minimizing overtime expenses.
- Documented all interactions with customers in CRM system accurately for data-driven improvements in future interactions.
- Supported new team members in training initiatives by sharing knowledge, best practices, and providing guidance as a mentor.
- Assisted customers in navigating company website, online resources, and self-service options for streamlined support experiences.
- Managed high volume of calls while maintaining composure, professionalism, and efficiency under pressure.
- Improved first-call resolution rates by using critical thinking skills to quickly diagnose issues and provide appropriate solutions.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Long Prairie-Grey Eagle Schools
No Degree -
Minnesota State Community And Technical College
Skills
Patience and Empathy
Leadership Qualities
Safety awareness
CPR Certified
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Complaint Handling
Microsoft Excel
Payment Processing
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementCompany CultureTimeline
Production Worker
Dan's Prize
04.2008 - 04.2014
Softlines Manager
Alco
07.2002 - 04.2008
High School Diploma -
Long Prairie-Grey Eagle Schools
No Degree -
Minnesota State Community And Technical College
Licensed Family Childcare Provider
Self-Employed
5 2015 - 09.2024
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