Kimberly Stelling
Rochester
Summary
Dedicated professional with a proven track record at Mayo Clinic, excelling in HIPAA compliance and patient confidentiality. Enhanced patient care through effective workflow coordination and interpersonal relationship building. Achieved significant improvements in medical records accuracy and customer satisfaction, leveraging skills in medical records management and a commitment to excellence.
Overview
18
18
years of professional experience
Work History
Medical Administrative Assistant
Mayo Clinic
09.2017 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Assisted providers with trip details including registration, flights, hotel reservations. Responsible for submitting accurate expense report documentation for reimbursement
Medical Transcriptionist
Mayo Clinic
03.2007 - 09.2017
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Applied medical terminology related to provider-specific treatments and techniques.
Education
Associate of Arts - Liberal Arts
Rochester Community And Technical College
Rochester, MN12-2016
Skills
- Patient care and confidentiality
- HIPAA compliance
- Patient demographics
- Workflow coordination
- Interpersonal relationship building
- Medical records management
Timeline
Medical Administrative Assistant
Mayo Clinic
09.2017 - Current
Medical Transcriptionist
Mayo Clinic
03.2007 - 09.2017
Associate of Arts - Liberal Arts
Rochester Community And Technical College
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