Kira Cruz
Minneapolis
Summary
Experienced professional with a strong background in customer service and call center positions. Demonstrated expertise in researching, identifying, and efficiently resolving problems, prioritizing exceptional customer service delivery.
Overview
14
14
years of professional experience
Work History
Spanish Tutor
05.2020 - Current
- Prepares lesson plans for student to read, write and speak in Spanish
- Identifies learning difficulties to improve student's skills
- Encouraging student to speak in Spanish
- Assigns homework educating students on Latino and Hispanic culture as well as Spanish culture
PCA
All Home Health Care
03.2024 - 02.2025
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Bilingual Specialty Scheduler & Financial Counselor
Memorial Hermann Southwest Hospital and Medical center
08.2016 - 09.2023
- Scheduled appointments for over 27 specialty clinics
Company Translator
Showdown displays
02.2013 - 08.2016
- Translates company documents into Spanish
- Translates meetings between employee’s and employer
- Company Achievements: Received “core value” award for respect and teamwork
Showdown displays (Sign zone Inc.)
08.2012 - 08.2016
- Answered high volume incoming calls from sign/promotional companies
- Entered in orders for banners, supplies, table throws
- Answered questions
- Received e-mail orders
- Quoted customers for pricing on different items
- Answered website questions
- Managed customer accounts
- Created call tags for FedEx to return products
- Accepted credit card payments
- Had to have work finished at a certain deadline
- Worked with spread sheets
Bilingual Home Mortgage Consultant and Processor
Wells Fargo Mortgage
09.2011 - 02.2013
- Consulted borrowers on refinancing
- Provided quotes for varies refinance programs
- Provided information on refinancing
- Filed loan applications
- Faxed appropriate information
- E-mailed borrowers requested information
- Transferred calls to appropriate departments
- Conference calls
- Works with spread sheets
- Looked up information on loan
- Verified information
- E-mailed underwriters and Loan Owners
- Processed loan applications
- Experience with Following but not limited to:
- EPIC
- Onbase
- Insurance websites
- Excel
- Word
- Outlook
- Power point
- Salesforce
- Navision
- Other internal client business management systems
Education
High School Diploma -
Brooklyn Center High School
Brooklyn CenterMN Cosmetology Certificate -
The Aveda Institute
MN Salon Manager License -
Skills
- EPIC
- Onbase
- Insurance websites
- Excel
- Word
- Outlook
- Power point
- Salesforce
- Navision
- Other internal client business management systems
Degrees
- High School Diploma
- MN Cosmetology Certificate
- MN Salon Manager License
School Experience
- Brooklyn Center High School, MM/DD/YY
- The Aveda Institute, MM/DD/YY
Languages
Spanish
Native or Bilingual
Timeline
PCA
All Home Health Care
03.2024 - 02.2025
Spanish Tutor
05.2020 - Current
Bilingual Specialty Scheduler & Financial Counselor
Memorial Hermann Southwest Hospital and Medical center
08.2016 - 09.2023
Company Translator
Showdown displays
02.2013 - 08.2016
Showdown displays (Sign zone Inc.)
08.2012 - 08.2016
Bilingual Home Mortgage Consultant and Processor
Wells Fargo Mortgage
09.2011 - 02.2013
High School Diploma -
Brooklyn Center High School
MN Cosmetology Certificate -
The Aveda Institute