Kirstin Feidt
Maplewood
Summary
Hardworking professional with 15 years of experience and a proven knowledge of back office operations, administrative support and customer service. Aiming to leverage my abilities to successfully continue with my career.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE SUPERVISOR
Jewelry By Johan
MN
09.2016 - Current
- Supervised and trained new hires; assisted with orientation and on-the-job coaching to maintain team performance and service standards.
- Managed scheduling and shipping operations, including bagging/boxing merchandise and preparing packages for shipment.
- Processed merchandise returns and exchanges daily, ensuring accurate billing and adherence to store policies.
- Reviewed work orders daily to prioritize items heading to production and meet project timelines.
- Handled 100–200 customer emails daily regarding custom designs, order status, inquiries, and repairs, maintaining timely responses.
- Met with customers via phone, video, and in-person for design consultations; researched reference materials and collaborated with designers to develop or modify products.
- Determined service charges and arranged billing; resolved customer complaints with accurate information and appropriate solutions.
- Monitored and managed company Facebook and Instagram accounts; created content and engaged with customers across social platforms.
- Responded quickly to customer needs to troubleshoot issues and resolve problems, consistently meeting deadlines while maintaining high-quality deliverables.
- Assisted other departments as needed to support operations and cross-functional workflow.
CUSTOMER SERVICE REPRESENTATIVE
TruGreen
MN
03.2016 - 05.2016
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Answered 50-300 incoming calls daily
- Scheduled appointments for lawn treatments
- Assisted with mentoring new employees during and after training.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Updated and maintained database with accurate customer information and timely data entry.
- Determined charges for services requested and arranged for billing.
- Provided costs and set up new plans.
FRONT DESK RECEPTIONIST
Armark at 3M
Maplewood, MN
07.2015 - 03.2016
- Interact with customers, visitors, and employees in a professional and courteous manner.
- Responsible for performing administrative functions including distributing mail, ordering and stocking supplies, answering phones, and greeting visitors.
- Answering incoming calls directly from 3M Employees.
- Schedule and print passes for visitors to have access to 3M facilities.
- Opening and closing my scheduled lobby.
- Reviewed events for visitors.
FRONT DESK RECEPTIONIST
Ecumen Lakeview Commons
Maplewood, MN
02.2014 - 12.2015
- Greets all persons entering the facility in a professional and courteous manner.
- Informs, guides, directs and otherwise assists residents, visitors, staff, guests, and vendors.
- Notifies supervisor of any unsafe or perceived safety issues.
- Answer, screen, and route calls.
- Send faxes and emails regarding resident concerns.
- Clean and organize lobby
- Manage daily activity board, and direct residents to actives.
- Prepares special reports, documents, correspondence, and provides clerical assistance as directed from various departments and staff.
- Documented and distributed messages to support timely communications.
- Assisted with completion of forms or sign-in procedures.
- Heard and resolved complaints from customers and public.
Education
Associate of Science - Marketing Management in Applied Science Marketing
CENTURY COLLEGE
White Bear Lake, MN05-2019
High School Diploma - undefined
AFSA
Vadnais Heights, MN05-2013
Skills
- Excel Spreadsheets
- Managing Social Media Accounts
- Excellent Communication (written and verbal)
- Great Attention to detail
- Very Organized
Timeline
CUSTOMER SERVICE SUPERVISOR
Jewelry By Johan
09.2016 - Current
CUSTOMER SERVICE REPRESENTATIVE
TruGreen
03.2016 - 05.2016
FRONT DESK RECEPTIONIST
Armark at 3M
07.2015 - 03.2016
FRONT DESK RECEPTIONIST
Ecumen Lakeview Commons
02.2014 - 12.2015
High School Diploma - undefined
AFSA
Associate of Science - Marketing Management in Applied Science Marketing
CENTURY COLLEGE