Kidist Ararsa
Minneapolis
Summary
As a Lead Specialist Supervisor, I focus on improving customer satisfaction by building strong systems and supporting my team. I value open and honest communication to build trust with employees and customers. My experience with youth programs and company values guides me to achieve real results. With a background in supervision, I work to create a team environment where everyone can succeed. I also lead at Managing, a thrift store, where I use my leadership and operational skills every day.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Specialist
Sisterhood Boutique (Thrift)
05.2019 - Current
- Collaborate with area nonprofits to lead personal development workshops for participating youth to help develop individual business plans
- Perform human resources functions, including resume building, skills assessment, and exit interviews
- Maintained accurate and up-to-date employee records and ensured compliance with data privacy laws
- Coordinate cross-functional teams to achieve project goals and deliverables
- Coordinated merchandise displays and maintained inventory levels throughout the store
- Handled customer inquiries and resolved issues to enhance shopping experiences
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Scanned, recorded and verified received inventory during regular shipments.
Multi-Store Keyholder Sunglass Hut (Part Time)
EssilorLuxottica
04.2022 - 09.2022
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Completed inventory accounts to keep records current and promote accurate ordering.
Marketing Intern
International Dairy Queen, Inc.
06.2018 - 08.2018
- Supported Dairy Queen's philanthropic efforts by scheduling social media posts for a GIFT to the Max Day
- Gained marketing skills by participating in persuasive writing and social media graphics
- Presented new tasks and problem-solving strategies with marketing team members
Education
Bachelor of Science - Health Services Management
University of Minnesota – Twin Cities
Minneapolis, MN05.2025
Skills
- Business: Project Management, Organizational Skills, Data Analysis, Research, Oral and Written Communication
- Software: Microsoft Office Suite, Salesforce, BI, Outlook, Microsoft Word, PowerPoint, and Excel
- Language: Amharic
- Customer service
- Training & Development
- Retail store operations
- Point-of-sale system
- Sales goals attainment
- Backroom organization
- Time management
Certification
- 2022 Google Project Management Certificate
- Certificate of Applied Business
Timeline
Multi-Store Keyholder Sunglass Hut (Part Time)
EssilorLuxottica
04.2022 - 09.2022
Lead Specialist
Sisterhood Boutique (Thrift)
05.2019 - Current
Marketing Intern
International Dairy Queen, Inc.
06.2018 - 08.2018
Bachelor of Science - Health Services Management
University of Minnesota – Twin Cities
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