Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Joseph Mathies

Minneapolis

Summary

Dedicated IT professional with proven skills in hardware troubleshooting, technical support, and user training. Committed to enhancing user experience through effective data management and network administration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT help desk support

Push for Prosperity
Brooklyn Park
11.2024 - Current
  • Diagnosed and resolved hardware and software issues, minimizing downtime and enhancing productivity.
  • Provided clear guidance to clients on effective utilization of hardware and software tools.
  • Managed staff cloud data, ensuring integrity, accessibility, and security.
  • Updated and maintained organization’s website to ensure relevant information and seamless user experience.(pushforprosperity.org)

Technology Paraeducator

Anoka Hennepin School District
Anoka
08.2022 - Current
  • Resolved over 100 technical issues monthly, minimizing downtime for classroom activities.
  • Installed and configured software and hardware, improving functionality of learning environments.
  • Maintained and monitored district network systems, ensuring reliable user connectivity and security.
  • Collaborated with IT department, streamlining issue tracking process through established protocols.

Front Desk Receptionist

Planet Fitness
Coon Rapids
07.2020 - 08.2022
  • Processed membership registrations and renewals, enhancing member satisfaction.
  • Addressed member concerns to promote a positive gym experience.
  • Maintained cleanliness and orderliness of front desk area to create a welcoming environment.
  • Directed phone inquiries to appropriate staff, facilitating effective communication.
  • Trained new receptionists on established procedures and policies.

AVID Tutor

Anoka Hennepin School District
Anoka
02.2020 - 06.2022
  • Facilitated study sessions to improve academic skills and increase student engagement.
  • Collaborated with teachers to align tutoring strategies with classroom instruction.
  • Guided students in time management and organizational skills, enhancing assignment completion.
  • Monitored student progress and adjusted tutoring methods accordingly for effectiveness.
  • Led group sessions, fostering discussions that addressed and resolved academic challenges.

Education

Associate of Arts - Information Technology

North Hennepin Community College
Minneapolis, MN
05-2022

Skills

  • Technical support
  • Hardware troubleshooting
  • Software installation
  • Network administration
  • Microsoft 365 (MS-900 certified)
  • Data management
  • User training
  • Programming languages (C, JavaScript, HTML)

Certification

MS-900

Websites

Timeline

IT help desk support

Push for Prosperity
11.2024 - Current

Technology Paraeducator

Anoka Hennepin School District
08.2022 - Current

Front Desk Receptionist

Planet Fitness
07.2020 - 08.2022

AVID Tutor

Anoka Hennepin School District
02.2020 - 06.2022

Associate of Arts - Information Technology

North Hennepin Community College

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Joseph Mathies