Summary
Overview
Work History
Education
Skills
TOOLS SKILLS
Certification
Disclaimer
Driving License
Language Skills
Timeline
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Kleber Lorenzi

Kleber Lorenzi

Marmirolo

Summary

Experienced Key Account Manager with over 10 years in the Labeling machines sector with strong background in all the activities that revolve around the aftersales department so from customer request to customer satisfaction (spare parts quotes and confirmations, picking, transport, sales and production analysis, inventory management, intercompany procedures and process improvement). Main contact for the US plant. During my experience as US KAM I had the opportunity to increase my knowhow dealing with other activities not belonging to the aftersales dept. such as procurement material, warehouse management, intercompany activities and production process.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Key Account Manager /Supply Chain Project Manager

P.E. Labellers S.p.A.
06.2023 - Current
  • Developed production schedules according to deadlines for existing orders and sales forecasting.
  • Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
  • Developed comprehensive production plans to ensure timely completion of customer orders
  • Collaborated with cross-functional teams to identify process improvements and to resolve intercompany discrepancies resulting in increased productivity levels.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
  • Took ownership of customer issues and followed problems through to resolution.

Spare Parts Manager

P.E. Labellers S.p.A
06.2015 - 05.2023
  • Creation of all documents related to spare parts supply (offer, order confirmation, warehouse picking and transport docs)
  • Managed portfolio of accounts, ensuring timely communication attentive service to all clients and checking credit/debit status
  • Improved sales by building strong relationships with clients and understanding their needs.
  • Collaborated closely with maintenance teams and technicians to identify frequently needed parts and to prepare TCO/emergency-wear spare parts list
  • Interfaced with parts warehouse on internal purchase orders and deliveries to expedite processing for all requests.
  • Received and inspected package deliveries and resolved discrepancies.

Internship Student

Simi Packaging Machines SRL
06.2011 - 07.2012
  • Main secretarial duties
  • Document storage
  • Searching for new customers
  • Preparing machine quotations

Education

High School Diploma -

ITAS Andrea Mantegna
Mantova
06-2012

Skills

  • Relationship building
  • Problem-solving aptitude
  • Professionalism
  • Team collaboration
  • Self motivation
  • Training and development

TOOLS SKILLS

  • SAP program
  • PE2 (CRM program)
  • Salesforce
  • Smartsheet
  • Argo MES
  • Microsoft office package

Certification

  • Amas Project Management Academy
  • English Trinity (Livello B2)
  • French DELF (Livello B1)

Disclaimer

"I authorize the processing of my personal data in accordance with GDPR (General Data Protection Regulation)."

Driving License

B / OWN CAR

Language Skills

Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Intermediate (B1)
Portuguese
Intermediate (B1)
Spanish
Elementary (A2)

Timeline

Key Account Manager /Supply Chain Project Manager

P.E. Labellers S.p.A.
06.2023 - Current

Spare Parts Manager

P.E. Labellers S.p.A
06.2015 - 05.2023

Internship Student

Simi Packaging Machines SRL
06.2011 - 07.2012

High School Diploma -

ITAS Andrea Mantegna

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Kleber Lorenzi