Kolu Jones
Burnsville
Summary
Professional, self-starter, and quick learner with more than 7+ years of customer service experience. I am eager to obtain an administrator, assistant, patient service, or customer service role with the ability to apply my skills and creative problem-solving techniques that have been developed in my current and previous positions.
Overview
9
9
years of professional experience
Work History
Patient Service Coordinator
Children's Hospital
06.2025 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patients with an after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment dates and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
Personal Care Attendant
Minnesota Home Health Care
01.2017 - 10.2025
- Ensured proper hygiene practices were followed by assisting with bathing and grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Skilled at working independently and collaboratively in a team environment.
Scheduler
Language Banc
07.2017 - 01.2025
- Coordinate times with clinics/hospitals to schedule with our interpreters.
- Maintaining and updating calendars, ensuring accuracy and consistency in scheduling information.
- Communicating effectively with clients, employees, or other parties regarding scheduling changes or updates.
- Addressing scheduling conflicts and finding solutions to ensure smooth operations.
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MN06-2017
Skills
- Leadership
- Excellent Communication skills
- Detail oriented
- Ability to collaborate effectively
- Providing high-quality care
- Patient confidentiality
- Strong organization
Timeline
Patient Service Coordinator
Children's Hospital
06.2025 - Current
Scheduler
Language Banc
07.2017 - 01.2025
Personal Care Attendant
Minnesota Home Health Care
01.2017 - 10.2025
High School Diploma -
Coon Rapids High School
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