Kongmeng Yang
Saint Paul
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Office Support Assistant
Minnesota State Mankato
Mankato, MN
09.2025 - 05.2026
- Assisted in the preparation of documents, ensuring accuracy and adherence to university standards.
- Provided administrative support and managed schedules.
- Organized files and records, implementing systematic processes for easy retrieval and storage.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained confidentiality of sensitive documents and information while adhering to company policies regarding data protection.
- Managed incoming phone calls professionally, directing callers to appropriate departments or handling inquiries as needed.
Food Handler
McDonald's
Saint Paul, MN
08.2023 - 08.2025
- Prepared and served food items according to safety and quality standards.
- Maintained cleanliness and organization of workstations to meet health regulations.
- Assisted in training new staff on operational procedures and customer service skills.
- Operated kitchen equipment efficiently, ensuring safe food preparation practices.
- Collaborated with team members to enhance workflow and improve service speed.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
Janitorial Worker
Jani King
Saint Paul, MN
09.2021 - 08.2025
- Maintained cleanliness and sanitation in assigned facilities, ensuring a safe environment for clients and staff.
- Operated cleaning equipment including floor scrubbers, vacuums, and pressure washers to enhance facility appearance.
- Conducted routine inspections to identify maintenance issues, reporting concerns to management promptly.
- Swept hard surface floors using broom or push broom dust mop.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Food Service Worker
The Mouth Trap Cheese Curds
Saint Paul, MN
05.2023 - 05.2024
- Prepared and assembled cheese curds to ensure high-quality product presentation.
- Operated kitchen equipment efficiently, maintaining safety and cleanliness standards.
- Assisted in training new staff on food preparation techniques and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies for uninterrupted service.
- Collaborated with team members to streamline workflow during peak hours, enhancing customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Bachelor of Science - Aviation
Minnesota State University, Mankato
Mankato, MN05-2029
Skills
- Customer service
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Professional and mature
- Interpersonal skills
- Verbal communication
- Reception duties
- File management
- Document preparation
Languages
English
Native or Bilingual
Hmong
Native or Bilingual
Timeline
Office Support Assistant
Minnesota State Mankato
09.2025 - 05.2026
Food Handler
McDonald's
08.2023 - 08.2025
Food Service Worker
The Mouth Trap Cheese Curds
05.2023 - 05.2024
Janitorial Worker
Jani King
09.2021 - 08.2025
Bachelor of Science - Aviation
Minnesota State University, Mankato