Kris Herrera
Inver Grove Heights
Summary
Motivated, hardworking and friendly candidate with years of experience in a variety of customer service fields. Along with experience in resolving issues, answering questions and listening to concerns. Motivated to maintain customer satisfaction and contribute to company success. Organized and dependable candidate successful at multitasking important responsibilities.
Overview
5
5
years of professional experience
Work History
Special Education Paraprofessional
Early Learning and Family Resource Center
12.2023 - Current
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Foster a positive and inclusive atmosphere by providing emotional support, reinforcing positive behaviors, and using individualized strategies to meet each student's unique needs.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
Behavior Technician
Fraser
05.2023 - 10.2023
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Life Guard and Swim Instructor
ISD 199 and Veterans Memorial Community Center
11.2020 - 05.2023
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Provided emergency first aid and CPR as needed.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Birthday Party Host
Veterans Memorial Community Center
08.2019 - 11.2020
- Resolved conflicts to restore customer satisfaction
- Led creative games and activities to engage and entertain guests during events.
- Resolved conflict to maintain fun, positive and safe event environments.
Education
No Degree - Elementary And Special Education
University of Minnesota - Duluth
Duluth, MNHigh School Diploma -
Simley Senior High School
Inver Grove Heights, MN06.2022
Skills
- Customer Service
- Teamwork
- Time management
- Leadership
- Interpersonal Skills
- Hard Working
Additional Information
True Friends, Camp Friendship, Annandale, MN
Assistant Camp Counselor
Timeline
Special Education Paraprofessional
Early Learning and Family Resource Center
12.2023 - Current
Behavior Technician
Fraser
05.2023 - 10.2023
Life Guard and Swim Instructor
ISD 199 and Veterans Memorial Community Center
11.2020 - 05.2023
Birthday Party Host
Veterans Memorial Community Center
08.2019 - 11.2020
No Degree - Elementary And Special Education
University of Minnesota - Duluth
High School Diploma -
Simley Senior High School
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