KRISTI POMEROY
Brooklyn Park
Summary
Motivated professional with extensive experience in clinic operations and patient services. Demonstrates strong leadership in managing staff training programs and ensuring adherence to HIPAA compliance, contributing to a reliable and efficient healthcare environment.
Overview
29
29
years of professional experience
Work History
Patient Service Representative Supervisor
Obstetric Gynecology & Infertility
Maple Grove
01.2017 - Current
- Supervised daily operations across two clinic locations, leading 12 Patient Service Representatives and 3 Medical Scribes.
- Managed the full hiring lifecycle, including prescreening, interviewing, onboarding, and training new staff.
- Created and maintained structured training plans and onboarding processes to support new-hire success.
- Conducted performance reviews and provided ongoing coaching to support staff development.
- Led department meetings, facilitating clear communication and alignment on priorities.
- Acted as key resource for multiple departments, providing consistent support and effective problem-solving.
- Maintained deep knowledge of clinic workflows, processes, and scheduling systems, becoming the primary 'go-to' support person for staff and leadership.
Patient Service Representative Supervisor/Office Coordinator
Obstetric Gynecology & Infertility
Maple Grove
06.2017 - 12.2025
- Supervised 10 PSRs, 2 surgical techs, and 2 medical scribes while coordinating daily operations.
- Coordinated clinic patient flow for multiple providers, successfully set up and converted to a new system with minimal errors.
Operations Coordinator
Obstetric Gynecology & Infertility
Maple Grove
06.2017 - 10.2025
- Oversaw day-to-day operations for 10 physicians, 9 nurse practitioners, and 6 sonographers, ensuring smooth clinic workflow.
- Coordinated physician hospital on-call schedule, ensuring coverage and availability aligned with clinic needs.
- Managed physician rotation schedules, including vacation tracking and coverage planning.
- Developed and managed provider templates, applying time blocks and adjusting schedules to optimize daily operations.
- Facilitated clinic operations by streamlining workflows, enhancing scheduling accuracy, and promoting effective cross-department coordination.
- Scheduled all provider and departmental meetings, ensuring accurate communication and timely updates.
Lead Medical Receptionist
Obstetric Gynecology & Infertility
Maple Grove
06.2016 - 12.2017
- Built a high performing front-desk team from the ground up, creating structure, workflows, and clear expectations.
- Developed a comprehensive training manual and trained new staff to ensure consistency and accuracy across the department.
- Fostered a positive, supportive, and team-focused work environment, strengthening morale and collaboration among staff.
- Contributed to HIPAA Committee for 4+ years, enhancing compliance and privacy best practices within the organization.
- Acquired extensive experience and cross-trained in multiple systems, including Greenway, Phreesia, Pace, and OBED, to support operational efficiency.
Patient Service Representative
Obstetric Gynecology & Infertility
Maple Grove
10.2011 - 06.2016
- Managed high-volume appointment scheduling, including prenatal visits, annual exams, ultrasounds, procedures, and follow-ups.
- Coordinated complex scheduling for multiple providers, visit types, room availability, and patient preferences to ensure timely appointments.
- Demonstrated strong women's health knowledge, including OBGYN terminology, prenatal timelines, gynecologic procedures, and sensitive patient needs.
- Communicated compassionately and clearly with patients regarding pregnancy-related concerns, postpartum needs, and sensitive health issues, fostering trust and support.
- Utilized EMR/EHR systems for chart updates, provider messaging, encounter documentation, and order management.
- Supported insurance processes by verifying benefits, obtaining prior authorizations, and explaining coverage for ultrasounds, procedures, and maternity care.
- Coordinated schedules for physicians, nurse practitioners, midwives, and ultrasound techs, ensuring efficient clinic flow.
- Maintained strict confidentiality and HIPAA compliance, especially with sensitive reproductive health information.
- Educated patients on visit types, preparation instructions, prenatal schedules, and follow-up requirements to enhance their understanding and engagement in care.
- Collaborated closely with nurses, providers, ultrasound staff, and surgery schedulers to ensure seamless care.
- Delivered compassionate, respectful service to patients experiencing pregnancy, infertility, loss, or complex health concerns.
Receptionist
Dermatology Specialists
Edina
07.2009 - 09.2011
- Delivered a welcoming front-desk experience, prioritizing patient comfort, trust, and clear communication.
- Managed insurance verification and registration processes, ensuring accurate and efficient patient check-in.
- Provided compassionate, fast, and friendly service to ensure patients felt supported and confident in their care.
- Contributed to positive work environment through effective teamwork, enhancing overall patient satisfaction.
- Demonstrated strong problem-solving and multitasking skills in a fast-paced clinical environment.
- Utilized multiple systems, including Mysis and EMR platforms, for scheduling, documentation, and patient records.
- Performed chart prepping, scheduling, discharge, medical records management, filing, and call center support.
- Performed money management tasks, including copay collection and balancing cash drawer for accurate end-of-day reconciliation.
Admissions Clerk
Elk Regional Health Center
Saint Marys
01.2002 - 06.2009
- Executed patient admissions with accuracy and professionalism, enhancing patient experience and satisfaction.
- Utilized multiple systems, including Meditech, Navi-Net, Promise, Health Assurance, and UPMC verification tools, to process patient information efficiently.
- Applied comprehensive knowledge of health insurance plans and coverage rules to streamline patient enrollment processes.
- Coordinated multitasking in a fast-paced environment, efficiently managing admissions, phone inquiries, patient questions, and administrative tasks.
- Demonstrated strong problem-solving skills, ensuring issues were resolved quickly to support patient flow and staff needs.
- Handled payment collection and reconciliation, including logging payments accurately into the system.
- Applied working knowledge of ICD-9 coding to support accurate documentation and billing processes.
- Performed basic office and administrative duties, including typing, filing, phone support, and data entry.
Clerk / Office Assistant
United Refinery
Johnsonburg
07.2001 - 07.2005
- Managed money operations, including register operation, cash handling, balancing drawers, and preparing bank deposits to ensure financial accuracy.
- Managed opening and closing procedures, ensuring accuracy and readiness for business.
- Delivered friendly, efficient customer service to enhance daily store operations.
- Assisted the manager with monthly inventory, end-of-month shortage reports, and operational tasks.
- Oversaw weekend staff, ensuring smooth workflow and customer satisfaction.
- Utilized strong phone skills and multitasking to effectively resolve issues in a fast-paced environment.
Clerk / Office Assistant
Burkes True Value
Johnsonburg
06.1997 - 08.2001
- Managed register operations, handled money, balanced drawers, and prepared deposits to ensure accurate financial transactions.
- Performed stocking, filing, and general office duties to support daily store operations.
- Delivered excellent customer care while assisting with hardware product questions and purchases.
- Prepared and sent letters to clients about outstanding balances and applied payments to customer accounts for timely account management.
- Demonstrated multitasking, accuracy, and reliability in busy retail environment, contributing to smooth operations.
- Built working knowledge of hardware products, improving customer support and sales efficiency.
Education
Graduate Certificate - Massage Therapy
MT Nittany Institute For Massage Therapy
State College, PA01-2003
High School Diploma -
Johnsonburg High School
Johnsonburg, PA05-1996
Skills
- Patient scheduling
- EHR proficiency
- HIPAA compliance
- Clinic workflow management
- Patient engagement strategies
- Clinic operations management
- Workflow optimization
- Regulatory compliance
- Staff training programs
- Supervisory skills
- Effective communication
- Problem solving
- Critical thinking and analysis
- Conflict resolution
- Time management
Volunteer work
DIBS Coordinator (Volunteer Role) Plymouth New Hope Little League | Plymouth, MN 2024 – Present
- Coordinate DIBS volunteer scheduling and assignments for league families.
- Communicate requirements, track hours, and ensure accurate reporting.
- Support families with questions and provide clear guidance on expectations.
- Collaborate with coaches and league leadership to maintain smooth operations.
If you want, I can format this to match the exact style of the rest of your resume so it blends in perfectly.
Timeline
Patient Service Representative Supervisor/Office Coordinator
Obstetric Gynecology & Infertility
06.2017 - 12.2025
Operations Coordinator
Obstetric Gynecology & Infertility
06.2017 - 10.2025
Patient Service Representative Supervisor
Obstetric Gynecology & Infertility
01.2017 - Current
Lead Medical Receptionist
Obstetric Gynecology & Infertility
06.2016 - 12.2017
Patient Service Representative
Obstetric Gynecology & Infertility
10.2011 - 06.2016
Receptionist
Dermatology Specialists
07.2009 - 09.2011
Admissions Clerk
Elk Regional Health Center
01.2002 - 06.2009
Clerk / Office Assistant
United Refinery
07.2001 - 07.2005
Clerk / Office Assistant
Burkes True Value
06.1997 - 08.2001
Graduate Certificate - Massage Therapy
MT Nittany Institute For Massage Therapy
High School Diploma -
Johnsonburg High School