Lanita Bennett
New Brighton
Summary
Passionate and eager to use my various skillset and life experience of 30 plus years to help my community as a Case Manager.
Overview
23
23
years of professional experience
Work History
Customer Service Rept
VXI Global, Inc.
07.2023 - 01.2024
- Inbound calls/First Responders
- Ensuring maintenance/operating of all First Responders electronics
Customer Service Rep/Data Entry
Momar, Inc.
02.2023 - 05.2023
- Invoice documents
- Inbound/outbound calls
- Worked closely with field representatives to verify product availability
- Placed product orders for representatives/clients
Machine Operating Technician
Alcon
08.2021 - 01.2023
- Independently worked on autoclave machine to ensure contact lenses were sterilized and properly packaged.
- Data entry documentation of inspection.
Customer Service Rep
Delta Dental
09.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Clinical Operations
Prime Therapeutics
08.2019 - 01.2020
- Processing, communicating, documenting and tracking prescription requests
- Review criteria to determine if the request can be approved
- Accurately enter Prior Authorization in claims system to ensure appropriate claims will adjudicate
- Demonstrate advanced knowledge of intake, research, single review, approval and denials.
Administrative Assistant
Metropolitan State University
09.2015 - 03.2019
- Ability to juggle multiple projects with superb accuracy
- Strong administrative skills
- Exceptional customer service.
Credit Reporting/customer services
IC Systems INC
01.2013 - 03.2014
- Problem Solver
- Extensive client support via phone and E-mail
- Processing client reports
- Interpreting statements
- Using Online tools
- Posting Payments/Adjustments.
Cashier/Expeditor-Greeter, Sales
HMS Host International Company-Chick-Fi-La
06.2012 - 10.2012
- Provided Direct Customer Service to Induvial and Families through the Airport
- Connected Customers to Products within the Restaurant
- Maintained Professionalism, Cleanliness of the Restaurant
- Provided Information and Directed Induvial to designated area.
IDA Caseworker
Lutheran Social Services of Minnesota
02.2010 - 08.2010
- Provided direct service and case management to participants of the Individual Development Accounts (IDA) Program
- Conducted intakes-maintaining the AFI database and providing direct support
- Outcome tracking received and coordinated applicant process.
Housing Advocate for the Homeless/ Site Manager
Eastside Family Center
05.2008 - 01.2010
- Employed as Housing Advocate then promoted to Site Manager for North Elementary School satellite site
- Contracted case management through Ramsey County Family & Community Partnership program
- Managed and oversaw satellite site of family center, as school and community liaison offering services and resources to families, surrounding community members, and partnering organizations
- Connected clients to appropriate referrals, funding sources in crisis situations based on family needs.
Case Worker II
Salvation Army
08.2000 - 05.2008
- Determined client eligibility for social service programs
- Conducted client interviews for food shelf and rental assistance
- Participated in networking and community meetings with outside agencies
- Maintained required statistics and data entry, experienced working with multicultural families.
Education
Public Communications/African American Studies
Metropolitan State University
Saint Paul, MNSkills
- 25 plus years of Customer Service
- Knowledge of Outlook, Word, Excel, Teams, PowerPoint
Timeline
Customer Service Rept
VXI Global, Inc.
07.2023 - 01.2024
Customer Service Rep/Data Entry
Momar, Inc.
02.2023 - 05.2023
Machine Operating Technician
Alcon
08.2021 - 01.2023
Customer Service Rep
Delta Dental
09.2020 - 01.2021
Clinical Operations
Prime Therapeutics
08.2019 - 01.2020
Administrative Assistant
Metropolitan State University
09.2015 - 03.2019
Credit Reporting/customer services
IC Systems INC
01.2013 - 03.2014
Cashier/Expeditor-Greeter, Sales
HMS Host International Company-Chick-Fi-La
06.2012 - 10.2012
IDA Caseworker
Lutheran Social Services of Minnesota
02.2010 - 08.2010
Housing Advocate for the Homeless/ Site Manager
Eastside Family Center
05.2008 - 01.2010
Case Worker II
Salvation Army
08.2000 - 05.2008
Public Communications/African American Studies
Metropolitan State University
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