Lanita Bennett
New Brighton
Summary
Passionate and eager to use my various skillset and life experience of 30 plus years to help my community as a Case Manager.
Overview
23
23
years of professional experience
Work History
Customer Service Rept
VXI Global, Inc.
2023.07 - 2024.01
- Inbound calls/First Responders
- Ensuring maintenance/operating of all First Responders electronics
Customer Service Rep/Data Entry
Momar, Inc.
2023.02 - 2023.05
- Invoice documents
- Inbound/outbound calls
- Worked closely with field representatives to verify product availability
- Placed product orders for representatives/clients
Machine Operating Technician
Alcon
2021.08 - 2023.01
- Independently worked on autoclave machine to ensure contact lenses were sterilized and properly packaged.
- Data entry documentation of inspection.
Customer Service Rep
Delta Dental
2020.09 - 2021.01
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Clinical Operations
Prime Therapeutics
2019.08 - 2020.01
- Processing, communicating, documenting and tracking prescription requests
- Review criteria to determine if the request can be approved
- Accurately enter Prior Authorization in claims system to ensure appropriate claims will adjudicate
- Demonstrate advanced knowledge of intake, research, single review, approval and denials.
Administrative Assistant
Metropolitan State University
2015.09 - 2019.03
- Ability to juggle multiple projects with superb accuracy
- Strong administrative skills
- Exceptional customer service.
Credit Reporting/customer services
IC Systems INC
2013.01 - 2014.03
- Problem Solver
- Extensive client support via phone and E-mail
- Processing client reports
- Interpreting statements
- Using Online tools
- Posting Payments/Adjustments.
Cashier/Expeditor-Greeter, Sales
HMS Host International Company-Chick-Fi-La
2012.06 - 2012.10
- Provided Direct Customer Service to Induvial and Families through the Airport
- Connected Customers to Products within the Restaurant
- Maintained Professionalism, Cleanliness of the Restaurant
- Provided Information and Directed Induvial to designated area.
IDA Caseworker
Lutheran Social Services of Minnesota
2010.02 - 2010.08
- Provided direct service and case management to participants of the Individual Development Accounts (IDA) Program
- Conducted intakes-maintaining the AFI database and providing direct support
- Outcome tracking received and coordinated applicant process.
Housing Advocate for the Homeless/ Site Manager
Eastside Family Center
2008.05 - 2010.01
- Employed as Housing Advocate then promoted to Site Manager for North Elementary School satellite site
- Contracted case management through Ramsey County Family & Community Partnership program
- Managed and oversaw satellite site of family center, as school and community liaison offering services and resources to families, surrounding community members, and partnering organizations
- Connected clients to appropriate referrals, funding sources in crisis situations based on family needs.
Case Worker II
Salvation Army
2000.08 - 2008.05
- Determined client eligibility for social service programs
- Conducted client interviews for food shelf and rental assistance
- Participated in networking and community meetings with outside agencies
- Maintained required statistics and data entry, experienced working with multicultural families.
Education
Public Communications/African American Studies
Metropolitan State University
Saint Paul, MNSkills
- 25 plus years of Customer Service
- Knowledge of Outlook, Word, Excel, Teams, PowerPoint
Timeline
Customer Service Rept
VXI Global, Inc.
2023.07 - 2024.01
Customer Service Rep/Data Entry
Momar, Inc.
2023.02 - 2023.05
Machine Operating Technician
Alcon
2021.08 - 2023.01
Customer Service Rep
Delta Dental
2020.09 - 2021.01
Clinical Operations
Prime Therapeutics
2019.08 - 2020.01
Administrative Assistant
Metropolitan State University
2015.09 - 2019.03
Credit Reporting/customer services
IC Systems INC
2013.01 - 2014.03
Cashier/Expeditor-Greeter, Sales
HMS Host International Company-Chick-Fi-La
2012.06 - 2012.10
IDA Caseworker
Lutheran Social Services of Minnesota
2010.02 - 2010.08
Housing Advocate for the Homeless/ Site Manager
Eastside Family Center
2008.05 - 2010.01
Case Worker II
Salvation Army
2000.08 - 2008.05
Public Communications/African American Studies
Metropolitan State University