Kristina Arenas
Woodbury
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Victoria's Secret & PINK
03.2021 - Current
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Stock Associate
American Eagle Outfitters, Inc
08.2019 - 03.2021
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Contributed to loss prevention efforts by adhering to company policies and procedures regarding theft deterrence measures.
- Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory storage in clean and organized fashion.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Education
Advanced Practice Esthetician Program
Aveda Arts & Sciences Institute
400 Central Ave SE, Minneapolis, MN 5541406.2024
Esthetician Program
Aveda Arts & Sciences Institute Minneapolis
400 Central Ave SE, Minneapolis, MN 5541402.2024
High School Diploma -
East Ridge High School
4200 Pioneer Dr, Woodbury, MN 5512906.2018
Skills
- Order Processing
- Product Sales
- Inventory Control
- Shipment Processing
- Problem-Solving
- POS System Operation
- Flexible Schedule
- Customer Service
- Teamwork and Collaboration
- Interpersonal skills
- Organization
References
Samantha Jennrich, Manager, (763) 250-0345, Samanthajen@gmail.com
Davida Early, Manager, (612) 836-8625, Davidaearly@yahoo.com
Michelle Levake, Manager, (612) 201-1562, D.levake@comcast.net
Certification
- Advanced Practice Esthetician License - 2024
Timeline
Sales Associate
Victoria's Secret & PINK
03.2021 - Current
Stock Associate
American Eagle Outfitters, Inc
08.2019 - 03.2021
Advanced Practice Esthetician Program
Aveda Arts & Sciences Institute
Esthetician Program
Aveda Arts & Sciences Institute Minneapolis
High School Diploma -
East Ridge High School
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