Kristina Dechaine, LSW

Care Coordinator:

• Collaborate with members, families, and relevant providers to ensure services are meeting member needs.
• Coordinate member services with appropriate providers within thehealthcare system.
• Emphasized closing gaps in member's healthcare by consistent communication and actionable interventions.
• Tracked and conveyed appropriate transition of care information to notify healthcare teams of hospitalizations and help optimize member care.
• Received MNChoice certified assessor qualifications
• Incorporate culturally appropriate approaches to member's care.
• Consistently apply care coordination protocols and procedures to assessments and care planning within required timelines.
• Completed resident assessments in accordance with current regulations and guidelines.
• Determined need for additional in-home supports for complex cases, effectively handling care plans and setting measurable SMART goals.
• Took additional CEU's to better understand Elderly Waiver and how that supports members.

Peer Mentor:

• Met mentee formally, informally, in-person and virtually to offer support.
• Assisted mentee in getting acclimated to new position with consistent coaching and assisting with task prioritization.
• Shared resources, opportunities, and activities to support mentee's learning and development.
• Created individualized mentoring plans for mentees, promoting personal growth and development.
• Encouraged mentees to develop strong decision-making and problem-solving skills.
• Developed mentees' life skills such as time management and communication.

• Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
• Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
• Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
• Documented case notes daily and coordinated follow-up for seamless case management.
• Completed psychosocial evaluations and needs assessments.
• Organized clinical documentation, treatment plans, and referrals.
• Coordinated program referrals for community-based resources.
• Delivered social work services to individuals in long-term and transitional care settings.
• Coordinated individualized discharge plans to manage safe transition back into community and home environments.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Recommended continuing care to clients and communicated with family members on treatment and discharge plans.

• Attended meetings, conferences and training courses to advance professional knowledge of social work.
• Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
• Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
• Attended 400 hours as an intern to advance professional knowledge of social work and complete licensure requirements.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Gained operational knowledge and supported departmental needs.
• Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
• Interacted with customers by phone, email or in-person to provide information.
• Greeted incoming office visitors, answered questions and directed individuals to office locations.
• Delivered clerical support by handling range of routine and special requirements.
• Worked on projects using knowledge gained in classes to put together recommendations for issues.

• Organized small groups of children while transitioning to and from outdoor play.
• Taught basic education principles while complying with IEP and ARD goals.
• Engaged with children on individual basis to build positive relationships and promote learning.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Instructed children in health and personal habits, such as eating, resting and toileting.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Supervised guests at front counter, answering questions regarding products.
• Rotated merchandise and displays to feature new products and promotions.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.