Kristine Haley
Rosemount
Summary
Ambitious Catering Sales Manager with 9 years of experience leading efficient and profitable food service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
8
8
years of professional experience
Work History
Catering Sales Manager/Conference Service Manager
Hyatt Regency By Mall Of America
09.2023 - Current
- Increased event bookings by developing and implementing effective catering sales strategies.
- Boosted revenue with the creation and execution of customized catering packages for clients.
- Strengthened client relationships through consistent communication and excellent customer service.
- Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners.
Client Advisor
American Family Insurance
12.2021 - 09.2023
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Upsold additional products and services after identifying customer needs and requirements.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Catering Sales Manager
Hyatt Regency By Mall Of America
06.2019 - 06.2020
- Organized corporate meetings, special events and social occasions to satisfy client requirements by providing best guest experience and increase facility revenues.
- Engaged with clients to effectively build rapport and lasting relationships by doing quarterly sale visits.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client experience.
- Increased wedding website traffic and conversions through email and social media marketing which increased weddings from 7 to 16.
Banquet Manager
Edina County Club
11.2016 - 06.2019
- Oversaw all events in multiple banquet and dining room facilities for 10-400 people, ensure guest satisfaction, av support and event timeliness.
- Supervised staff of 8-18 people, lead, motivated and trained banquet staff ensuring consistent high-quality food and service standards.
- Scheduled staff, updated training manuals with safety and service standards then ensured monthly training would be completed by staff.
Education
Business Administration And Management
South Central College
Mankato, MNSkills
- Relationship building
- Managing Events Start to Finish
- Organization and Time Management
- Multitasking and Prioritization
- Understanding Customer Needs
- Team-Oriented and Cooperative
- Strong Analytical and Problem Solving Skills
Timeline
Catering Sales Manager/Conference Service Manager
Hyatt Regency By Mall Of America
09.2023 - Current
Client Advisor
American Family Insurance
12.2021 - 09.2023
Catering Sales Manager
Hyatt Regency By Mall Of America
06.2019 - 06.2020
Banquet Manager
Edina County Club
11.2016 - 06.2019
Business Administration And Management
South Central College
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